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Rooms Operations Manager
3 months ago
Job Description
Job Description
We are currently looking for a talented Rooms Operations Manager at
The Quoin Hotel
in
Wilmington, Delaware.
The ideal candidate will match our culture, be an “out of the box” thinker, exhibit great leadership skills, and have a passion for an entrepreneurial culture.
Position Overview:
The Rooms Operation Manager ensures the highest standards of cleanliness, guest service, and room maintenance. This role involves managing the front office, housekeeping, and guest services teams to deliver a seamless and exceptional guest experience.
Key Responsibilities:
Oversee the front office operations including check-ins, check-outs, and guest inquiries.
Ensure prompt and courteous service to all guests.
Address and resolve guest complaints and issues in a timely and professional manner.
Supervise the housekeeping team to maintain high standards of cleanliness and orderliness in guest rooms and public areas.
Conduct regular inspections of guest rooms and public areas to ensure cleanliness standards are met.
Manage inventory of cleaning supplies and linens.
Recruit, train, and supervise front office, housekeeping, and guest services staff.
Coordinate with maintenance and engineering teams to address any repair and maintenance issues.
Analyze and report on rooms division performance metrics, including occupancy rates and guest satisfaction scores.
Work closely with other department heads to ensure smooth overall hotel operations.
Qualifications:
Minimum of 1-3 years of experience in hotel management, with a focus on front office or housekeeping.
Strong leadership and interpersonal skills.
Excellent organizational and time management abilities.
Ability to work flexible hours, including weekends and holidays.
Benefits
Full Comprehensive Affordable Healthcare Benefits
401(K) Retirement Savings
Paid Vacation, Personal Time Off
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