Senior Program Manager
3 weeks ago
Within HR Communications, the Sr. Program Manager position is primarily responsible for day to day implementation and execution of the digital workplace experience, which encompasses the technology platform, tools, data sources, and governance structure to provide an integrated and personalized experience for employees to access information and perform their daily work. The Sr. Program Manager will collaborate with SMEs, stakeholders, and vendors to ensure each phase of the program is implemented effectively and the value of the program is achieved. In addition to the digital workplace, Sr. Program Manager will also participate in HR digital innovation efforts that enhance the total employee experience. The position analyzes complex data and processes and provides recommendations to leadership to drive system-level results and improvement through the digital workplace and innovation technologies. The Sr. Program Manager conveys innovative thought leadership and support for key initiatives by data analysis, process improvement, system implementation and recommendations. This position builds and implements operational and change management plans with the leadership team and ensures that initiative goals and objectives are accomplished within prescribed time frame and meet requirements and expected outcomes. The position requires a vision for the future of health care, employee experience, change management, and system design and implementation. The Senior Program Manager is a strong cross-functional collaborator influencing wide variety of stakeholders, customers and partners across the organization.
PEOPLE ESSENTIAL FUNCTIONS
Facilitates the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed. Effectively builds and leverages relationships with key stakeholders to develop and promote system-wide programming, obtains buy-in to change efforts, provides ongoing consultation and promotes Houston Methodist strategies. Works cross-entity (system-wide) to achieve innovative and actionable outcomes.
Leads program strategies with key stakeholders and others to ensure department timelines, deliverables and budgets are met. Serves as a primary resource/subject matter expert and a key liaison to councils and professional groups.
Leads communication with authority to individuals and groups in a manner that engages and helps them understand and retain information, managing expectations. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.
Serves as mentor and role model for coworkers. Initiates opportunities for improvement of department/program score for turnover/retention/employee engagement.
SERVICE ESSENTIAL FUNCTIONS
Coordinates the operation of departments to confirm that assigned programs are completed according to specifications, budgets and timelines. Consults with colleagues, leaders, and other stakeholders to improve effectiveness and efficiency of programs. Regularly discusses any program problems, ensuring that customers/clients are updated on the status.
Partners with management to evaluate the implementation and effectiveness of assigned program, monitors progress and achievement of objectives, and identifies corrective actions as indicated. Provides leadership with decision support needed to make informed strategic decisions.
Analyzes data relevant to the scope of the role and provides summary information to key internal stakeholders to develop system-wide strategies to improve targeted outcomes.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Develops an implementation plan for launching programmatic elements within focus area, providing support in planning and organizing cross-functional unit and cross-entity activities and committees. Drives strategy and ensures the success of programs and/or assigned sponsorships/events.
Researches and analyzes various types of data, compiling high quality reports, proposals, presentations, and other documentation for senior management and customers. Develops effective business cases and presents to leadership, clients and stakeholders in order to influence and facilitate strategic change, as appropriate.
Leads external and internal program committees and task forces, ensuring that critical objectives are clearly explained, and action items are appropriately delegated. Follows up on action items as necessary to ensure completion of assignments.
Develops and leads training strategies, education and communication related to program(s) to drive improved outcomes for the patient and/or employee experience. Identifies key measures to periodically assess outcomes and continuously enhances improvement.
FINANCE ESSENTIAL FUNCTIONS
Effectively manages the scope, schedule and budget of assigned programs. Provides support to aid in complex financial decision-making related to program. Tracks year-to-year trends and identifies opportunities for financial improvement. Monitors the success of the program, engagement strategies and budget, identifying cost-saving and waste-elimination opportunities.
Maintains interdepartmental accountability for systems-related issues that impact financial feasibility of the program. Forecasts potential schedule delays and develops alternate plans.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Serves as part of a cross-system team that creates and executes mission driven events. Supports hospital and system goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Completes and updates the My Development Plan on an on-going basis. Ensures own career discussions occur with appropriate management.
Leads the development of outreach and communications strategies and plans, including assessing needs and opportunities and developing strategies and implementation plans relating to all external outreach, marketing, and communications within scope of role.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION
Bachelor's degree or higher in business, healthcare administration, clinical or related field
WORK EXPERIENCE
Five years experience related to business or healthcare administration or in a nonprofit setting; may consider HM employee with four years' experience who demonstrates progressive responsibilities
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