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Senior Analyst, Customer Service

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OpaLocka, United States Nightwing Full time

Date Posted: 2024-08-09 Country: United States of America Location: HFL05: Landing Gear - Miami 3201 NW 167th Street, Opa Locka, FL, 33056 USA Position Role Type: Onsite Do you thrive in a fast-paced environment where you will oversee the whole process of landing gear manufacturing from start to finish? We are hiring for a Customer Service Representative in Miami Gardens, FL. The Customer Service Representative will report to the Customer Service Manager and serve as the focal point between operations and the customer to ensure timely response to all inquiries. Performs duties related to overall customer service. Serves as customer interface on order status and delivery. Maintains knowledge of Collins Aerospace organization and products to provide the appropriate information and support to customers. Consistently documents customer service needs to identify patterns and maintain quality. This position will be working in an Onsite capacity. 1st shift Typically Mon. - Fri. What You Will Do: Performs duties related to overall Customer Service. Serves as customer interface on product status and delivery. Maintains knowledge of RTX organization and products to provide the appropriate information and support to customers. Consistently documents customer service needs to identify patterns and maintain quality. Performs Order Administration duties including, but not limited to: Data Entry Service estimate editing & submission Delivery/Shipment creation Works in a team environment, but also has the capacity to tackle tasks under minimal supervision after training is completed. Qualifications You Must Have: Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience. Current or previous performing Data Entry to input & retrieve information. Current or previous experience in a customer-facing role. U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: here . Qualifications We Prefer: Effective communication with various internal and external stakeholders including but not limited to VSMs, engineering, Planning, Quality, and External Customers. Current or previous experience using SAP. Able to effectively manage multiple priorities in a fast-paced and dynamic environment. Skilled in risk-based decision making to address moderately complex problems. Proficient in Microsoft Office applications (Excel, Word, and PowerPoint). Ability to display exceptional written and oral communication skills. Prior Aerospace MRO experience. Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace Diversity & Inclusion Statement: Diversity drives innovation, inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. WE ARE REDEFINING AEROSPACE. * Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Some of our competitive benefits package includes: Medical, dental, and vision insurance. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option. Tuition reimbursement program. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Ovia Health, fertility, and family planning. Adoption Assistance. Autism Benefit. Employee Assistance Plan, including up to 10 free counseling sessions. Healthy You Incentives, wellness rewards program. Doctor on Demand, virtual doctor visits. Bright Horizons, child, and elder care services. Teladoc Medical Experts, second opinion program. And more At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other – propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day. The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms: Click on this link to read the Policy and Terms. 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