Bell Person

3 weeks ago

Austin, United States Sonesta International Hotels Full time
Job Description Summary

The Bell Person is responsible for providing a positive first and last impression to guests as they arrive and leave the hotel. When servicing guests, the Bell Person is responsible for being professional, friendly, and helpful. The position also involves assisting guests with their luggage and packages upon arrival and departure and for arranging transportation when necessary.

Job Description

•Greet all guests upon arrival.
•Assist guests with luggage to their rooms promptly when checking in and upon checking out.
•Promote all hotel functions and facilities.
•Remove trash, papers, cans, bottles, cups, etc., in lobby area between housekeeping runs.
•Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants).
•Keep bell closet clean and neat.
•Polish and clean bell carts daily.
•Function as a van driver and doorperson as needed.
•Check laundry/dry cleaning in and deliver to room.
•Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms.
•Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
•Direct guests to various meeting rooms.
•Provide other assistance to guests as necessary to ensure the highest quality of service, including driving guests to destinations upon request in Sonesta company van.
•May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
•Quickly respond to guest requests in a timely and friendly matter.
•Handling objects such as luggage.
•Bending, stooping, kneeling.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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