Guest Experience Expert

4 months ago


Aurora, United States Marriott International Inc Full time
Job Description

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

The pay rate for this position is $19.40 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The application deadline for this position is 21 days after the date of this posting, 07/15/2024.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Aurora, United States Marriott Full time

    Marriott Hotels - 6700 North Gaylord Rockies Boulevard [Guest Service] It's time to explore new opportunities - and with more than 6,000 properties globally - Marriott has opportunities abound! Marriott gets to know thousands of people every day, but they want to know you. They are offering the opportunity to elevate your day-to-day to an adventure, a...


  • Aurora, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are...

  • Guest Service Expert

    2 months ago


    Aurora, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests...

  • Guest Service Expert

    2 months ago


    Aurora, United States Marriott Full time

    Additional Information Server, Regular, Full Time Job Number 24170176 Job Category Food and Beverage & Culinary Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about...


  • Aurora, United States Marriott International Inc Full time

    Additional Information Job Number24181148 Job CategoryHousekeeping & Laundry LocationGaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States, 80019VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a clean room and a...

  • Guest Service Expert

    4 weeks ago


    Aurora, United States Marriott International Inc Full time

    Additional InformationServer at The Fortunate Prospector, Part Time, Seasonal Position Job Number24187343 Job CategoryFood and Beverage & Culinary LocationGaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States, 80019VIEW ON MAP SchedulePart Time Located Remotely?N Position Type Non-Management ...

  • Guest Service Expert>

    6 months ago


    Aurora, United States Smashburger Full time

    Smashburger - 23890 E Smoky Hill Rd #240 [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize...

  • Guest Service Expert>

    5 months ago


    Aurora, United States Smashburger Full time

    Smashburger - 2630 S Parker Rd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...


  • Aurora, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and...


  • Aurora, United States Marriott Full time

    Additional Information Assistant Server Assistant, Food Runner, Barback Job Number 24159439 Job Category Food and Beverage & Culinary Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our...


  • Aurora, United States Marriott International Inc Full time

    Additional InformationPay: $20.50/hour, Free Parking, Free Meal Job Number24179060 Job CategoryFood and Beverage & Culinary LocationGaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States, 80019VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs...


  • Aurora, United States Marriott International Inc Full time

    Additional InformationPay: $20.50/hour Job Number24198626 Job CategoryFood and Beverage & Culinary LocationGaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States, 80019VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting...

  • Guest Service Expert

    3 weeks ago


    Aurora, United States Marriott Full time

    Additional Information Pay: $14.27/hour, Part Time, Day Shift, Evening Shift, Weekend Availability Job Number 24161842 Job Category Food and Beverage & Culinary Location Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States Schedule Part-Time Located Remotely? N Relocation? N Position Type...


  • Aurora, Colorado, United States Target Full time

    Job OverviewAt Target, we are looking for a skilled Service and Engagement Team Leader to join our team. As a leader, you will be responsible for creating a positive guest experience by ensuring that our store's front-end operations are running smoothly. This includes overseeing daily tasks such as guest service, inventory management, and visual...


  • Aurora, Colorado, United States Rock Bottom - Hourly Full time

    Host Job DescriptionAt Rock Bottom Restaurant & Brewery, we're passionate about delivering an exceptional dining experience to our guests. As a Host, you'll play a vital role in setting the stage for a memorable evening. Your responsibilities will include: Greeting guests warmly and professionally Seating guests in a timely and efficient manner Managing...


  • Aurora, Colorado, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Server to join our team at Marriott International. As a Server, you will be responsible for delivering exceptional guest experiences and ensuring that our guests have a memorable and unique dining experience.Key ResponsibilitiesTake the initiative to deliver a wide range of services to make sure that guests enjoy their...

  • Sales Associate

    4 weeks ago


    Aurora, Illinois, United States Carter'sOshKosh Full time

    Customer Experience ExpertCarter's/OshKosh is seeking a Sales Associate to provide exceptional customer service and create a welcoming environment for growing families. As a Customer Experience Expert, you will be the first face of the brand, congratulating new parents and grandparents, introducing them to our new baby essentials, and helping them prep for...

  • Massage Therapist

    4 weeks ago


    Aurora, Colorado, United States Inns of Aurora Full time

    Job OverviewWe are seeking a skilled Licensed Massage Therapist to join our team at The Spa at the Inns of Aurora. As a key member of our wellness team, you will deliver exceptional, customized massage therapy sessions to our guests, promoting relaxation, rejuvenation, and overall well-being.Key Responsibilities:Provide expert massage therapy sessions,...


  • Aurora, United States Bob's Discount Furniture Full time

    Retail Guest Support Associates Part-Time and Full Time Career Opportunities At Bob's Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Guest Support Associates are the cornerstones of Bob's success. Retail Guest Support Associates treat our customers in a cordial, respectful manner and are champions of the...


  • Aurora, United States Bob's Discount Furniture Full time

    Retail Guest Support Associates Part-Time Career Opportunities At Bob's Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our Retail Guest Support Associates are the cornerstones of Bob's success. Retail Guest Support Associates treat our customers in a cordial, respectful manner and are champions of the "Bob's Way" of...