Full Time

1 month ago

Banner Elk, United States Lowe's Full time
Essential Functions:
NOTE: Minors in this role may not be responsible for some of the activities listed below
Assisted Self Check Out
Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
Approaches and interacts with customers to proactively recommend products and services appropriately
Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
Thanks, the customer for their business and invites them back to shop at Lowe's

Customer Service
Actively seeks out and greets customers to identify and understand their needs at check out
Sincerely thanks every customer for their business and invites them back to Lowe's
Builds and maintains knowledge of the company's products and services
Proactively recommends appropriate products, credit programs, and protection plans related to Lowe's products during check out
Uses a cash register, assisted self-checkout registers, or mobile checkout unit to process sales transactions, returns, and refunds according to company guidelines
Removes security tags, verifies product information, and bags merchandise for customers
Responds to EAS alerts
Answers incoming phone calls and directs calls or takes messages as needed
Calls for assistance to open additional registers to accommodate high customer volume

In-stock
Ensures merchandise is accurately scanned
Prepares register area throughout the day; by confirming functionality of registers and scanners and stocking register supplies
Fills and faces coolers, shelves, and merchandising areas around the front end
Inspects returned merchandise for damages and place returned merchandise in the appropriate areas
Assists with Pick Up In Store customer experience by picking and staging merchandise
Enters and submits customer orders accurately, prints order tickets, verifies receipts, places online orders, and signs off on loading tickets

Clean and Safe Stores
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Complies with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one's specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler)

General
Associates supporting the Administrative office create, manage, and update reports (Examples: Accounts Receivable Payment Detail Retrieval, Expense Payables Invoice Advisory, Outstanding Return Checks, and Temporary Accounts)
Associates may process customer credit card payments and applications, mail invoices, and investigate and resolve credit disputes with customers
Associates may work in different checkout areas of the store, to include: Assisted Self-Checkout, Lumber, Mainline, Outside Lawn & Garden, or Returns
In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Requirements:
Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience standing and navigating throughout the checkout areas for extended periods of time in a retail store environment
Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions

Preferences:
High school diploma or equivalent.
Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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