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Storage Engineer

4 months ago

West Valley City, United States Open Systems Technologies Full time

A financial firm is looking for a Storage Engineer to join their team in Salt Lake City, UT.

Pay: $62/hr

Responsibilities:

  • Provide day to day operational support of storage and backup environments
  • Primary skill set: Pure Storage as Block solution and Rubrik as Data protection solution, Brocade fiber channel switches, Windows Server 2016.
  • Secondary skill set: EMC Networker, EMC Data Domain, EMC VNX and VMAX, Hitachi HDS, Fiber Channel Switches.
  • Monitor a ticket queue, alerts and email to identify and resolve production issues.
  • Serve as the initial point of contact for customers seeking support on Pure storage and Rubrik data protection solutions.
  • Efficiently triage incoming support tickets, categorizing and prioritizing based on the severity and the impact.
  • Monitor and troubleshoot the disk and tape backup environment to make sure backups complete successfully.
  • Manage the configuration of disk and tape backup, including tape labeling, pool management, and schedule management.
  • Managing, configuring and troubleshooting issues on Pure storage, Brocade switches, escalating/engaging engineering or vendor as on when necessary.
  • Implement and manage backup and recovery process for critical data.
  • Take ownership of issues and see them through to resolution.
  • Provide client support related to storage and backup environments via email and phone, escalating as necessary.
  • Work with a global team, taking and providing warm handover to ensure continuity of 24x7 coverage.
  • Work with platform vendors to pursue issue resolution.
  • Potential cross training with other platforms: Unix, Windows, Database.

Qualifications:
Required
  • Currently working within an enterprise-level storage environment, with 5+ years of relevant experience.
  • Experienced in Pure Storage FlashArray block storage products and/or in Rubrik r6000 series data protection products.
  • Experienced in Brocade G series fabric switch products.
  • Competent in Windows, Linux/UNIX-like operating systems.
  • Monitor pure storage performance and capacity, ensuring optimal operation.
  • Diagnose and resolve storage & switch related issues, working closely with vendors, engineering, and other support teams when necessary.
  • Implement data protection mechanism on Rubrik such as snapshots, replication, and backup solution.
  • Familiar with SRE principles such as user journeys, SLI/SLO, and synthetic probers.
  • Strong analytical, problem solving, and trouble shooting skills.
  • Ability to adapt to new technologies.
Preferred
  • Experience in medium to large IT infrastructure across multiple datacenters.
  • Good understanding of enterprise level change, incident, and problem management processes.
  • Good interpersonal skills and ability to work well on a global team.
  • Ability to work and prioritize in a highly dynamic work environment with a global focus.
  • Automation utilizing scripting languages like bash, Python and/or Perl.
  • Beneficial, but not required, experience in block storage (Dell, Hitachi), file (Netapp, Dell Unity), and/or backup solutions (Networker, DataDomain).
  • Familiarity with Unix/Linux command line operations and server support.
  • Understanding of how to troubleshoot basic Unix/Linux problems.