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CNC Field Service Engineer

3 months ago

Arlington Heights, United States JTEKT Machinery Full time

The Field Service Engineer has the primary responsibility of providing installation, troubleshooting, diagnostic, repair, and maintenance support with total customer satisfaction in mind. This individual must demonstrate strong repair and troubleshooting skills and knowledge.

Why JTEKT Machinery is the Team to Join:

  • We offer bundled health insurance for low premiums and deductibles, 401k with a generous company match, 10 paid company holidays, and a progressive Paid Time Off policy.
  • We host an annual golf outing, see a local Major League Baseball game, and holiday parties in addition to regular company updates with lunches.
  • We provide training opportunities for our employees and offer internal promotion opportunities.
Essential Duties and Responsibilities:

The below list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
  • Install new CNC machine tool systems at customer facility (including all options and accessories on all machine types)
  • Analyze findings to troubleshoot and determine source(s) of mechanical, hydraulic, pneumatic, and/or application issues
  • Coordinate problem resolution and recommend repair, replacement, and/or other corrective action for CNC machine tools
  • Provide on-site and remote support (telephone, email, etc.) to customers, distributors, and colleagues
  • Provide project management and training as required
  • Execute other tasks related to trade show events (JTEKT Technology Days, IMTS, etc.) and/or service support on an as-needed basis
  • Travel Requirements: 90% - 100%, Monday through Friday with overnights and some weekends
  • Performs other related duties as assigned.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:
  • 3+ years of experience in machine tool maintenance/technology (both electrical and mechanical)
  • 3+ years of experience in providing remote technical support (both electrical and mechanical) in the machine tool industry
  • 3+ years experience with installation and/or maintenance of machining centers
Preferred Qualifications:
  • Associate Degree in Machine Tool Technology
  • Knowledge of leveling, checking, and adjusting the geometry of CNC machinery
  • Knowledge of PLC programming/troubleshooting, control systems, Fanuc Controls, and power circuits


JTEKT Machinery is committed to providing equal employment opportunity to all applicants and employees regardless of their race, color, religion, age, sex, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.