Customer Experience Associate- Flex team Austin, TX

2 months ago

Durham, United States Orchard Technologies Full time

**Customer Experience Associate- Flex team**

at Orchard Austin, Texas, United States **About Orchard**

Orchard is radically simplifying the way people buy and sell their homes. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents.

Headquartered in New York City and with offices throughout Texas, Colorado, Georgia, North Carolina, and Virginia, Orchard has over 400 employees and growing. We have raised over $130 million in equity financing from top-tier investors including Revolution, Firstmark, Accomplice, Navitas and Juxtapose. Our investors have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. Orchard is proud to be recognized as part of Glassdoors Best Places to Work.

* Be the first point of contact between homeowners and Orchard, giving them a great customer experience as you move them through the process

* Qualify and convert leads to a consultation, which is handed off to another team

* Maintain a personal database of leads to work and convert in the future

* Be comfortable working in a fast-changing environment as part of an early stage startup

* Explain our service and offerings, and answer questions from potential customers

* Excellent verbal and written communication skills

* A strong drive to deliver results and strong follow-up skills

* 1-2+ years sales, customer service, or real estate experience (preferred)

* Real estate license is preferred; if you are not yet licenced, Orchard will pay for your course and you'll be required to complete licensing requirements within 3 months of start date

* Bachelor's degree (preferred)

* Are willing to work weekends

Location (City) *

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