Front Desk Agent

2 weeks ago


Schenectady, New York, United States Rivers Casino Full time
Summary: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Landing Hotel and brand high standards of quality.

Job Title: Front Desk Agent

Department: Hotel

Reports To: Supervisor Hotel Operations

FLSA Designation: Non-exempt

License Type: Non-gaming

Pay Range: Start - $23.94 One Year - $26.60

Essential Job Functions:
  • Greet customers immediately with a friendly and sincere welcome
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
  • Promote the Landing Hotel and brand marketing programs
  • Make appropriate selection of rooms based on guest needs
  • Code electronic keys
  • Non-verbally confirm the room number and rate
  • Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
  • Verify and imprint credit cards for authorization using electronic acceptance methods
  • Handle cash, make change and balance an assigned house bank
  • Accept and record vouchers, travelers' checks, and other forms of payment
  • Convert foreign currency at current posted rates
  • Post charges to guest rooms and house accounts using the computer
  • Promptly answer the telephone using positive and clear communication
  • Retrieve mail, small packages and facsimiles for customers as requested
  • Close guest accounts at time of check out and ascertain satisfaction
  • In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
  • Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Remain calm and alert especially during emergency situations and heavy hotel activity
  • Plan and implement detailed steps by using experienced judgment and discretion
  • Comply with attendance rules and be available to work on a regular basis
  • Perform any other job-related duties as assigned
Qualifications:
  • Must have the ability to communicate in English
  • Must be able to work various shifts, weekends, holidays
  • Must have working knowledge of Microsoft Office/Google Suite products
  • Self-starting personality with an even disposition
  • Always maintain a professional appearance and manner
  • Excellent written and oral communication skills
  • Must be willing to "pitch-in" and help co-workers with their job duties and be a team player
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
  • Ability to access and accurately input information using a moderately complex computer system
  • Ability to establish and maintain effective working relationships with associates, customers and patrons
Working Conditions:
  • Ability to stand and move throughout front office and continuously perform essential job functions
  • Ability to observe and detect signs of emergency situations

  • Front Desk Agent

    2 weeks ago


    Schenectady, New York, United States Doubletree Schenectady, NY Full time

    Job SummaryDoubletree Hotels Schenectady in NY is looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. The current compensation for this Full Time position is $16 per hour....

  • Front Desk Agent

    6 days ago


    Schenectady, New York, United States Rivers Casino Full time

    Summary: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Landing Hotel and brand high standards of quality. Job Title: Front Desk Agent Department: Hotel Reports To: Supervisor Hotel Operations FLSA Designation: Non-exempt License Type: Non-gaming Pay Range: Start - $23.94...


  • Schenectady, New York, United States beBee Careers Part time

    Job DescriptionWelcome to a dynamic role in the hospitality industry, where you will play a vital part in ensuring our guests have an exceptional experience.Salary and Job OverviewThis part-time position involves working 20-25 hours per week. As a Front Desk Agent, you will be responsible for managing all aspects of hotel guest accommodation.You will welcome...


  • Schenectady, New York, United States beBee Careers Full time

    Job Overview:The Scheduling Coordinator II is responsible for ensuring the efficient operation of the business office by coordinating activities such as scheduling appointments, managing registration and check-out procedures, and maintaining front desk operations.Main Responsibilities:Scheduling appointments for the practiceRegistration and check-out...


  • Schenectady, New York, United States beBee Careers Full time

    The role of a Front Desk Associate is to create a welcoming and professional atmosphere for all guests. This involves greeting guests with a warm attitude, checking them in and out efficiently, and providing necessary information about the property and local area.Key Responsibilities:Guest Reception: Ensure a smooth check-in and check-out process, handle...


  • Schenectady, New York, United States beBee Careers Part time

    We are seeking a detail-oriented and highly organized individual to join our team as a Front Desk Assistant.Key Responsibilities:Greet customers warmly in person and over the phone, directing them to the appropriate team members.Manage appointment scheduling and office communications.Assist in handling incoming inquiries and maintaining customer...


  • Schenectady, New York, United States beBee Careers Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Front Desk Representative. In this role, you will have the opportunity to learn and apply various skills related to hospitality, including front office procedures, housekeeping standards, and sales techniques.Main Responsibilities:Learn and implement check-in...


  • Schenectady, New York, United States beBee Careers Full time

    Job Title: Front Desk RepresentativeDescription:This role involves providing exceptional customer service to hotel guests, ensuring a positive experience throughout their stay.The successful candidate will be responsible for registering guests, managing front office operations, and promoting hotel services.Key Responsibilities:Greet customers with a friendly...


  • Schenectady, New York, United States beBee Careers Part time

    Job SummaryWe are seeking a detail-oriented Hotel Front Desk Representative to manage all aspects of hotel guest accommodation. Key responsibilities include welcoming new guests, issuing room keys, managing reservations, and providing information about rooms, rates, and amenities.This role is ideal for individuals with excellent communication and...


  • Schenectady, New York, United States beBee Careers Full time

    This position involves providing administrative support to the healthcare team through scheduling and coordination of office activities. Utilizing computer software programs is essential for managing daily tasks and operations. Key Responsibilities: Scheduling appointments for the practice Overseeing check-in/check-out registration Maintaining the front...