Customer Service Specialist- Hybrid- Temporary- 6 Month Contract Assignment

3 weeks ago

Latham, United States AngioDynamics Full time

JOIN A TEAM COMMITTED TO IMPROVING PATIENT CARE

It takes a team of talented people to become one of the world's leading providers of innovative medical devices.

AngioDynamics is dedicated to improving patient outcomes by focusing on the development of disruptive and differentiated technologies that address unmet patient needs and supporting professional healthcare providers around the world in the delivery of high-quality patient care.

We accomplish this through:

  • A Commitment to the Highest Standards of Quality
  • Relentless Innovation
  • Operational Excellence
Our employees receive the highest level of training and endeavor to be the best and the brightest in the medical device industry.

We are pleased to offer a comprehensive benefit plan that supports the overall health and wellness needs of our employees and their families.

JOB SUMMARY - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Responsible for providing exceptional Customer Service to our external and internal customers; including the placement of purchase orders, timely shipment of product and requests for information.

Essential Duties and Responsibilities
  • Provides Customer Service support to our external and internal customers.
  • Handles customer requests including the fulfilment of purchase orders, credit and debit memos, and product and order status inquiries.
  • Support inquiries that come from the public Customer Service Message Center.
  • Resolves order discrepancies to resolution.
  • Partners with Operations regarding inventory reconciliation and/or discrepancies
  • Provide return support; including issuing Return Material Authorization (RMA) instructions to our customers, ensuring proper approvals are collected and information shared to respective parties.
  • Is expected to demonstrate initiative in serving the needs of all customers by thoroughly researching to resolve issues and identify process improvement needs.
  • Is committed to developing a close working relationship with sales representatives and other customer service representatives to convey information about potential and committed sales orders.
  • Works in cooperation with Production Planning, the sales force and distributors in the tracking of orders placed and any special pricing considerations.
  • Demonstrate accountability in serving the needs of all customers regardless of whether the information requested is readily available or not.
  • Issues RMA numbers to customers and forwards information to Customer Service team daily.
  • Shared responsibility with other Customer Service Reps.
  • Will cross-train with other Customer Service Reps on all aspects of position on an ongoing basis, when applicable.
  • Works on special projects as required.
  • May perform other duties as assigned
QUALIFICATIONS -The requirements listed below are representative of the knowledge, skill or ability required.

Education and Experience
  • Associate's Degree in related field Bachelor's degree preferred
  • Minimal 3 years of demonstrated experience in customer service, commercial operations project support experience required.
Skills/Knowledge
  • Fluent in both English and French (written and verbal).
  • Proficient in the following computer software applications: Oracle, Microsoft Office, SalesForce.com
  • Exceptional interpersonal skills.
  • Strong organizational skills.
  • Strong communication skills (written and verbal).
  • Ability to effectively communicate both internally and externally.
  • Ability to read and interpret documents such as safety rules, operating and maintenance. instructions, and procedure manuals. Ability to write routine reports and correspondence.


EMPLOYEE ACKNOWLEDGMENT

By signing the Learning & Development training form, I understand that the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This document does not create a contract of employment between AngioDynamics and any individual, express or implied.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

AngioDynamics does not accept resumes or candidate submissions from third-party recruiters and/or vendors who are not expressly under current written contract.

Your ultimate salary may vary depending on your job-related skills, knowledge, and experience.

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