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Clinical Customer Service Representative
2 months ago
*Description:* This position is responsible for completing by telephone, a medical assessment with potential new clients. This position is also responsible for assisting clients who seek to begin using their long-term care benefits after purchasing a contract. Knowledgeable in medical terminology and the ability to speak clearly and record accurate information is required. Conduct phone interviews, provide excellent customer service by telephone Understand annuity and insurance products, procedures and system capabilities Verify personal information Administer telephonic cognitive screening tests Complete initial inquiry phone call for long-term care benefits Respond to questions regarding long-term care claims benefits Accurate data entry and record keeping Question clients regarding medication usage and record responses Determine when cases need to be referred to underwriting Communicate underwriting decisions to the field Ensure compliance with Federal and State regulations, company guidelines and practices regarding personally identifiable information and personal health information About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
