IVR Testing

W2 Contract/ Looking for candidate residing near Austin, TX only

Job Title: QA Analyst Level III

Location: Austion, TX (Onsite)

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Job Description:

Required Skills:

• Need 5+ years of exp.
• Genesys Cloud Testing
• IVR, Genesys Testing
• Cloud Exp.

Responsibilities:

• Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
• For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test.
• Experience of logging the bugs on Qtest and Jira.
• Proficient in preparing Test plan strategy, Test Approach and Test Results documents.
• Able to design and execute various testing techniques and strategies.
• Working knowledge of JIRA and Confluence.
• Experience in test automation tools supporting Contact Center platforms Qtest.
• Experience with Cyara for automated IVR testing.
• Understands the SDLC, Agile/SCRUM concepts and software release cycle.
• Prefer to have experience in Genesys cloud testing.