Sr. Product Manager, Consumer Marketplace

1 week ago

Raleigh, United States Storable Full time

Sr. Product Manager - Consumer Marketplace

As a Senior Product Manager within our Consumer Marketplace, you will play a pivotal role in elevating the User Experience across our domains (Sparefoot.com, Storage.com and SelfStorage.com), and overall optimizing the value we deliver to our algorithms within our platform. This role demands a strong focus on ensuring the successful execution of product features from inception to delivery. You will work closely with cross-functional teams to define and prioritize features that drive customer satisfaction and engagement, ensuring timely and high-quality delivery.

What you will do:

Product Ownership & Strategy:

Own the product and functionality, mastering an entire product or several modules within the marketplace platform.

Define and communicate the product vision and strategy in partnership with other product leaders, ensuring alignment with business goals and market trends.

Own the execution process, from business case development to go-to-market (GTM) strategies and post-release feedback loops.

Define, maintain, and groom the product roadmap and backlog to prioritize features and enhancements.

Stakeholder Collaboration:

Collaborate with external and internal stakeholders to understand user needs and business requirements, with a specific focus on front-end user experience and algorithms.

Communicate project status, updates, and insights to stakeholders, including senior leadership and cross-functional teams.

Front-End User Experience:

Work closely with designers and engineers to translate product requirements into intuitive and visually appealing user interfaces.

Conduct user research, usability testing, and analysis of user feedback to identify opportunities for improving the front-end user experience.

Algorithm Development:

Drive the development and implementation of algorithms that enhance search, recommendations, and other core functionalities of the marketplace platform.

Collaborate with data scientists and engineers to define algorithm requirements, prioritize features, and ensure algorithmic accuracy and efficiency.

Performance Measurement:

Define key performance indicators (KPIs) for front-end UX and algorithms, and develop measurement strategies to track product success.

Partner with data analysts to analyze user behavior and engagement metrics, using insights to inform product decisions and optimizations.

Documentation and Process Management:

Own documentation processes including confluence notes, architecture C4 diagrams, UX designs, and customer feedback.

Manage requirements, architectural reviews, security reviews, and design reviews.

Utilize analytics to measure, track, and optimize adoption, usage, conversion, and other drivers.

Customer Interaction and Support:

Support customer interactions including escalations, feedback, and intake.

Own the relationship with engineering stakeholders to ensure alignment and successful delivery of product features.

Industry Research and Innovation:

Stay informed about industry best practices, emerging technologies, and trends in front-end UX design and algorithm development.

Contribute to industry research, ad-hoc analyses, and strategic initiatives.

What you will need:

Bachelor’s degree in Computer Science, Engineering, Design, or related field. Master’s degree preferred.

~8+ years of experience in Product Management, UX design, or software development, with a focus on front-end UX.

Experience with complex algorithms is desirable.

Strong understanding of front-end development technologies and frameworks, such as HTML, CSS, JavaScript, and React.

Experience with algorithm development and optimization techniques, preferably in the context of search, recommendations, or personalization.

Experience with data analysis and interpretation, with experience using tools such as SQL, Python, or R preferred.

Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.

Strong problem-solving skills and attention to detail, with a passion for delivering high-quality user experiences.

Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Knowledge of agile methodologies and experience working in an agile development environment.

Enthusiasm for the marketplace industry and a desire to innovate and drive continuous improvement. Prior experience in consumer marketplaces is a plus.

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