Senior Field Service Engineer I

3 days ago

Ann Arbor, United States Customer Service Associates Full time

Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base. EMSAR's portfolio of services includes: On-site technical field support, including maintenance & repair FDA field change orders ("recalls") Bench repair and remanufacturing Installation Call center Contract manufacturing and logistics FDA compliance and validation Project management Training and education GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY We are looking for Field Service Engineer I who is passionate about our core mission - to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values. This intermediate-level field position is responsible for testing, calibration, verification, preventative maintenance, installation and repair services on a variety of equipment including; medical testing devices, kiosk equipment, power three-phase high voltage UPS and distribution equipment and/or other EMSAR and client equipment. As a service provider for a variety of customers, this position serves as the client facing representative for the organization and expected to perform efficiently, effectively and represent EMSAR in a professional manner. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to assist individuals with disabilities to perform these essential functions: Provides on-site preventative maintenance, repairs, performance verifications, calibrations, and software/hardware upgrades on EMSAR supported equipment. Establishes and maintains close communication with assigned customers to ensure maximum operational visibility. Provide intermediate level of engineer support and service work. Responsible for customer satisfaction pertaining to services provided. Responsible for following quality practices specified by EMSAR and product vendors. Manages assigned work orders and document all facets of the work product in EMSAR's Computerized Maintenance Management System (CMMS). Provides accurate and timely reporting of service status and escalations pertaining to services. Maintains a professional appearance at all times with regard to dress and personal appearance as well as tools and equipment. Controls and maintains all EMSAR assets, including tools, parts, and test equipment needed to preform work tasks. Promotes teamwork and cooperation between EMSAR associates and partner staff. Works regularly with the appropriate dispatcher for work assignments. Maintains a safe work environment, follows safety instructions/training, and utilizes appropriate safety equipment. May operate onsite to dedicated client facility. May provide on the job support to entry-level technicians. Follows client quality requirements pertaining to services provided. Supports and applies appropriate quality system processes. Performs additional duties as needed and/or assigned by supervisor/manager DISCUSSION OF PERSONAL CHARACTERISTICS AND "FIT" To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Analytical: Ability to read and interpret technical instructions, safety manuals, service manuals, policies and procedures. Relies on instructions and pre-established guidelines to perform the functions of the job. Technical skills: Limited field service and/or technical experience. Intermediate level technical skills. Oral/Written communication: Excellent verbal and written communication skills. Interpersonal skills: Effective communication that results in positive internal/external relationships. Planning/organizing: Associate is able to prioritize and plan activities and uses time efficiently. Has knowledge of commonly-used concepts, practices, and procedures as a field service engineer for any one, or more, divisions. Works independently with some direct supervision. Qualifications High School diploma or equivalent 2-4 years' technical experience Valid driver license and liability insurance Ability to drive personal, fleet and/or rental vehicles Or Associates degree or higher and/or Trade school degree and 1 years technical experience (internship, externship, apprentice is acceptable) WORK ENVIRONMENT AND PHYSICAL DEMANDS: Extensive periods of sitting at a computer terminal documenting services Extensive periods of standing and walking while performing services. Frequent bending, squatting and stair climbing. Use of both hands without restriction and manipulate small hand tools. Ability to lift up to 50 pounds and move up to 125 pounds without assistance. Regional day and overnight travel required

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