Warranty & Field Service Manager
4 weeks ago
Join our team at PPG Aerospace in Huntsville, Alabama and be at the forefront of excellence As the leader of our dynamic team, you'll oversee daily operations, ensuring seamless coordination between departments and exceeding KPIs. From managing complex projects to fostering lean principles for continuous improvement, you'll drive innovation and efficiency. If you're ready to lead with excellence, collaborate with stakeholders, and shape the future of aerospace services, this role is for you
Key Responsibilities
Effectively manage the daily Warranty and Field Services departments for Huntsville Transparencies plant to ensure they achieve primary goals and established KPIs related to receipt of returned parts, disposition of parts and communication with the Aerospace Business Solutions Team, Quality, Production, etc.
Responsible for managing the team through multiple processes, generating Req's, scrapping parts, handling work orders, working with internal and external customers, and more.
Must keep appropriate stakeholders abreast of problems/solutions and achievement of KPIs.
Responsible for managing sometimes complex projects that will develop new business processes or to correct/update old processes.
Work with the appropriate stakeholders to conceive and develop solutions to complex administrative problems using professionally accepted techniques, practices, and/or procedures.
Deploy lean principles to achieve continuous improvement. Must have working knowledge of Lean/Six Sigma principles or be willing to attend training.
Must possess the ability to supervise and/or coordinate the Warranty and Field Services functions and to develop good working relationships that are essential to providing the level of service necessary to meet internal and external customer expectations and deliver efficiencies and ensure compliance to policy and external regulation.
Must supervise direct reports by successfully serving as a coach and mentor and assist in addressing issues within the department.
Qualifications
High school diploma required
10+ years of experience managing direct reports in a manufacturing or production environment
OR a bachelor's degree and 7+ years of managing direct reports
Must be a US Citizen
#LI-ONSITE
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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