Floor Care

3 weeks ago

Los Angeles, United States Omni Hotels Full time

Location:

Los Angeles Hotel

From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtowns cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

Job Description:

Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring Hotel's standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets. Deliver and retrieve items requested by guests and Housekeeping Assistants. Clean and maintain Employee Restrooms, Noe Restaurant, Patio, Bar, and Third Floor Restrooms.

Responsibilities:
  • Push and pull carpet cleaning machine.
  • Use Buffer Machine to clean marbles.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and Hotel requirements.
  • Ensure security of any assigned keys and radio.
  • Review assignment sheet and update completed assignments.
  • Organize work duty priorities.
  • Review assigned area and complete general removal of any trash or debris on floors.
  • Collect linen carts from the laundry with clean linen and supplies. Transport linen carts to appropriate floor closets and neatly stock according to diagram.
  • Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
  • Remove all dirty linen from assigned Room Attendant's carts and closets and transport to the laundry.
  • Remove all dirty glasses from assigned Room Attendants' carts and closets. Transport to Dishroom glass washer and wash glass. Return clean and capped glasses to floor closets and place in racks.
  • Clean designated areas with proper chemicals, tools and equipment:
    1. Guest Room Floor Corridors
    2. Floor Closets
    3. Service Corridors
    4. Elevators, Tracks and Landings
    5. Guest Ice Machine areas
    6. Stairwells
    7. Employee Restrooms
    8. Noe Restaurant & Lounge
    9. Noe Patio
    10. Third Floor Public Restrooms
    11. Third Floor Foyer
  • Wipe down all surfaces of ice machines, counters and shelves.
  • Ensure that nothing is stored in stairwells.
  • Transport any Room Service trays/items in guest hallways to service elevator landings.
  • Check under furniture for debris and remove if present.
  • Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Office. Dust and polish all woodwork.
  • Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
  • Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
  • Clean all lamps, light fixtures, light switches and check for proper working condition.
  • Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
  • Remove dust, grease and smears from house/public phones and reposition properly.
  • Remove dust on drapes weekly and realign to correct position daily.
  • Inspect condition of planters and plants; remove debris and polish planters.
  • Remove dust, dirt, marks and fingerprints from doors and doorframes.
  • Remove stains, scuffmarks, and dust from baseboards, ledges and corners.
  • Polish all brass surfaces to a high gloss.
  • Empty trash containers, ashtrays and ash urns in public areas into proper containers for recycling.
  • Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, etc.). Replace floor mats. Remove debris from elevator tracks.
  • Empty vacuum cleaner bags, replace and clean machines.
  • Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas.
  • Handle guest requests for shoeshines as assigned; retrieve shoes from guest room, shine shoes and return to guest room.
  • Report any damages or maintenance problems to Housekeeping Office.
  • Turn over any lost and found items to the Security Department.
  • Handle guest complaints by following the six step procedures, ensuring guest satisfaction.
  • Ensure confidentiality of Hotel guests.
  • Ensure security of guest room access and Hotel property.
  • Maintain knowledge of:
    1. All Hotel services/features and hours of operation.
    2. All guest corridor layouts, decor, appointments, amenities, locations and numbers.
    3. Housekeeping services available to guests.
    4. Available laundry/dry cleaning services and hours of operation.
  • Maintain complete knowledge and comply with all Hotel and departmental policies and procedures.
  • Report to Housekeeping Office and health and safety hazards.


Qualifications:

Essential:

1) Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.

2) Ability to count.

Desirable:

1) Previous experience in cleaning public buildings.

2) Prior guest relations training.

3) Knowledge of proper chemical handling.

4) Fluency in a foreign language.

5) High school graduate or equivalent vocational training.

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