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Job Summary: Under limited supervision, the Network Manager is responsible for running the day-to-day business operations of the IT Department, including but not limited to: coordination with other departments to implement and enforce new policies and procedures; develop and implement formal training opportunities for staff pertaining to technology related topics with a focus on threat mitigation, best practices and newly implemented technologies. In addition to these duties, the Network Manager will be responsible for monitoring support queues to ensure support requests are dealt with in a timely manner, and address technical issues as needed. The Network Manager will also make a significant contribution to any technical projects lead by the IT Director as required.

Essential Duties and Responsibilities

Maintain functionality of user devices including all laptops, desktop PCs and mobile devices as well as technology used in the organization

Manage the organizations servers and ensure functionality

Ensure security procedures are implemented and enforced

Ensure all desktops, PCs, laptops, printers, projectors, etc., are functioning properly

Diagnose and resolve technical problems as they arise

Monitor system backups

Evaluate and recommend hardware and software products and procures as directed

Maintain currency in computer technology and network administration and security

Develop policies and procedures and implement and enforce through the coordination with other key departments

Develop training curriculum and materials for staff training pertaining

to threat mitigation, best practices, and utilizing new technologies

Have continued conversations with Director of IT to inform of need of equipment and trainings for budgeting purposes

Monitor and manage support queues to ensure issues are resolved in a timely manner

Operate standard office equipment and use required software applications

Perform other duties and responsibilities as assignedMust Haves:

- 3+ in technical support role

- Must have management experience managing it and technical support

-Bachelors degree in Computer Science or related

- Needs to have worked in Nonprofit

Experience with Operating standard office equipment and using required

software applications for program area and other applications, including

Microsoft Office

Needs to have understanding, experience with:

Office365, Azure, Windows Server 2012 through Windows Server 2022, Microsoft SQL Server 2016 through SQL Server 2022

Veeam Backup & Replication 11

Microsoft System Center Configuration Manager

Microsoft Hyper-V

WatchGuard Firewalls

Mitel Connect VOIP Platform

Physical hardware (Servers, Desktops, Laptops, etc.)

AANM Exhibit Hardware (AMX, MediaMatrix, BrightSign, A/V Playback hardware, etc.), is preferred

Open to US Citizens and Permanent Residents