Technical Services Specialist

3 weeks ago

New York, United States CareerBuilder Full time

Description
We have an immediate opening for a talented and motivated individual to serve as a customer IT Specialist. You will be provided with the extensive and ongoing training needed to succeed in the field of electronic security systems. This is the ideal position for someone that is looking to start their career or take it to the next level with a stable, well respected and established company.
Responsibilities :
Troubleshoot hardware and IP communication issues for clients' systems, including DVR/NVR, Access Control Systems and Electronic Security Systems.
Handle inbound calls to department and assist clients as needed.
Communicate with client IT personnel to troubleshoot a variety of issues that will include IP Filtering, VPN Tunneling and Port Forwarding.
Bench testing and repair of devices and equipment.
Ensure accurate data entry of all activity.
Requirements
Technical Qualifications :
2-year college degree or equivalent experience required, 4-year college degree in a related field preferred.
Industry Standard Certifications a plus: CompTIA Network+, A+, and/or Security+; Cisco.
Experience with Windows and Linux Operating Systems.
A thorough understanding of and hands-on experience with PC hardware and IP network communications.
Knowledge of security systems, digital video recording and closed-circuit television systems a plus but not a requirement for this position.
Customer Service Qualifications :
Strong written/verbal communication skills with the ability to deliver clear and concise training and direction to our clients.
A positive attitude and strong work ethic along with a desire to learn and be trained.
Flexible and adaptable to thrive in a fast-paced work environment that is team oriented.
Attention to detail and high level of accuracy.
Must be presentable/business professional.
Physical Requirements :
Ability to lift 50 lbs. and climb a ladder.
About DGA Security
DGA Security is a high-growth security technology company. Many of the worlds iconic brands trust DGAs suite of security and monitoring services to protect their businesses, real estate, and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage todays evolving technologies to enjoy continued aggressive growth.
Whats in it for you
Competitive compensation and excellent comprehensive benefits package
Chance to work with an extremely experienced and talented team
Company outings, catered lunches, team building events and much more
Excellent location in Midtown-Manhattan
Benefits and Perks
Excellent Comprehensive Insurance Coverage
401(k) Retirement Savings Plan & Employer Match
Access to Corporate Discounts
Commuter Benefits
Company Paid Life Insurance
And much more

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