Guest Experience Ambassador

3 weeks ago

Chicago, United States ASM Global Group Full time

Guest Experience Ambassador - Soldier Field page is loaded Guest Experience Ambassador - Soldier Field Apply locations Chicago, IL time type Part time posted on Posted 11 Days Ago job requisition id R10019155 POSITION: Guest Experience AmbassadorDEPARTMENT: Sales and Event ServicesREPORTS TO: Guest Experience ManagerFLSA STATUS: Part-Time/Non-ExemptSummaryOur Guest Experience Ambassador(s) will be responsible for creating a friendly, welcoming environment while consistently providing exceptional services to all guests while supporting Chicago Bears, Chicago Fire FC, concerts, and other responsibilities that will enhance the guest experienceEssential Duties and ResponsibilitiesGreet guests upon arrival and make them feel welcomeGather and maintain the requisite equipment for each eventFamiliarize yourself with the layout and history of Soldier FieldHelp guests by providing general information about Soldier Field, transportation, ADA, concessions, restrooms, seating areas, and moreMaintain a positive, friendly demeanor at all timesInform guests with Soldier Field etiquette, policies, and proceduresonly during major eventsAssist with guests needs and questions during high level of visitation timesMaintain knowledge about Soldier Field programs and events to better serve the guestsRelay information when neededto supervisor throughout eventsUtilize briefing reports to endure proper communication with guests and supervisorObserve guests and anticipate guest needs during eventsAssist directing guests, answering questions, and relaying messages to supervisor when you do not know how to best assist the guestComplete other projects and responsibilities as assigned by the supervisorQualificationsMust be available to work a flexible schedule that includes weekends, holidays, and eveningsMust be comfortable in large crowds noise levels in the work environment are frequently loudMust be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme cold and heatSkills and AbilitiesExceptional customer service and communication skillsStrong ability to collaborate with other stadium teams throughout the venueAbility to memorize the layout of Soldier Field (seating sections, restrooms, gates. Codes, etc.)Ability to remain in your position for an entire shiftAbility to maneuver throughout the facilityNOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.TO APPLYPlease submit a resume detailing relevant experience.Recruiter: Maggie SzotSoldier Field - ASM Global1410 S. Museum Campus DriveChicago, IL 60605ASM Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.About Us Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.#J-18808-Ljbffr

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