Homeowner Services Representative

Year Round

Work, Play, Get Paid, and Enjoy the Perks

• Housing: Affordable on-mountain employee housing available for rent.
• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Start Date: Hiring Immediately
• This is a Full Time Year Round Position
• This position is benefit eligible after the first 30 days of employment.
• Pay: 15.75 per hour
• Schedule: May require working early mornings, weekends, and holidays

Employee Perks:

• Free skiing and snowboarding privileges at Alterra resorts + Free Ikon base pass
• 401k plan available to any employee over the age of 18
• Discounted Friends and Family Lift Ticket Vouchers
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many many more

Job Responsibilities:

Assists with the administration of the rental management program consisting of 1000+ units valued at 22 million in gross revenues by preparing, issuing, receiving and interpreting all aspects of the Property Management.

• Promotes hospitality and courtesy to all homeowners and guests
• Promotes the Snowshoe rental management program by recruiting new units in the program
• Determines eligibility of units accepted into rental program assists contracting
• Assists owners with rental management program troubleshoots and resolves problems or complaints
• Assist owners with upgrades program.
• Ordering, processing payments, arranging delivery, etc.
• Places units on work order per owner, maintenance or property management's request with a follow-up to ensure timely return to the rental pool
• Arranges reservations through owner portal, phone and email requests arrange key release authorization for condo access
• Maintains homeowner files pertinent to the successful operation of rental program recovers monetary amounts for damages that may occur in rental units
• Assists owners with housekeeping/maintenance billing questions
• Performs annual unit inspection and provides same to owner
• Assists homeowners, maintenance and housekeeping services
• Provides internal and external clients of company policy and procedures, discounts and activities Provides office support by answering the phone, owners or guests that may come in with questions etc.
• Perform QA inspection of units prior to owner arrival
• Maintains professional and technical knowledge to assist with real estate agent inquiries maintains company's reputation and stability executes department marketing plans
• Provide historical revenue analysis to owners maintains confidentiality and protects company maintains safe and clean working environment contributes to team effort
• Maintains rapport with other departments and may be asked to help out in other departments upon occasion as needed.

Driving:

• Have a valid Driver's license and ability to pass the Snowshoe Driving Program

Preferred Experience:

• Must have computer skills; Microsoft Word, Excel, Windows 10, typing skills and knowledge of the existing reservations and accounting systems and multi-tasking.4
• 8 to 12 months related experience

Education:

• High School or equivalent

All Information above is subject to change at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
Snowshoe is an equal opportunity employer.

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