Hotel Front Desk Agent

3 weeks ago

Naples, United States Springhill Suites Naples Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Mitigate customer complaints as needed
•Communicate with housekeeping to make sure guest rooms are ready
•Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications

Ability to stand for the entirety of a shift
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•Must have graduated high school, received a GED or equivalent
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations
•1+ year of hotel industry experience or related job preferred

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