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Supervisor, Gym Ops/ Retail Specialist

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At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country's largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We're looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it

This is a hybrid position that will be both a Front Desk Supervisor and Retail Specialist. Both job descriptions are listed in full below. This position will be 75% Front Desk Supervisor, 25% Retail Specalist.

JOB SUMMARY - Front Desk Supervisor

The Front Desk Supervisor is a key team member who supports the directors in fostering a culture of transformative experiences for both our guests and our team members. They are passionate about mentoring both guests and team members, take pride in the facility and strive to provide only the best customer experiences. It is necessary to have a deep understanding of how to create 'wow' moments for our guests, set up our team members for success and ensure efficient workflows in the gym. A Supervisor is the 'point person' for overseeing the front desk during peak hours and ensuring that the service delivered is consistent with our mission and core values. Passion, partnership, integrity, inclusion, and innovation drive our culture, and our supervisors embody these values as a member of our community and enable our guests to have transformative, purpose-driven moments

JOB RESPONSIBILITIES

•Support the business goals of the gym in alignment with our vision and core values through understanding and making empowered decisions.

•Day to day supervision and mentoring of team members in addition to effectively communicating changes in policy, upcoming events, or other topics, to lead change effectively and gain support and buy-in from the team.

•Role-model and support the front desk team in driving progress to targets shared by directors, including promotion targets, membership goals, and other targets.

•Demonstrate humility and a willingness to seek input and listen to constructive feedback while recognizing and appreciating contributions from all.

•Facilitate the delivery of excellent front line customer service and serving as a role model to all team members.

•Provide periodic training to team members regarding various front desk operations.

•Managing retail, instruction, and/or operations-related projects and tasks in coordination with the director team, which may include, but is not limited to:

a. Retail support tasks, including receiving, inventory, merchandising, shop maintenance

b. Navigating unforeseen staffing changes

c. Organizing events

d. Engaging community partners

•Hold accountability for actions such as safety and risk management procedures are being upheld by guests and team members alike.

•Promote an environment that is inclusive and celebrates diversity, including responding or intervening if community or team members raise any concerns or you witness an incident.

•Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Director team

JOB SUMMARY - Retail Specialist

The Retail Specialist at each gym location is responsible for the operations and oversight of the gym's Gear Shop. General tasks include but are not limited to maintaining the look and feel of the shop, defining customer service expectations, ensuring accurate inventory, and adhering to all company-wide retail procedure and processes. Each Retail Specialist is expected to be detail-oriented, a self-starter, and have strong communication skills.

JOB RESPONSIBILITIES

•Inventory Management

•Oversee in-gym receiving (Retail, Ops, Biz Supply)

•Verify packaging contents and enter into RGP

•Manage packing lists

•Inventory spot counts to ensure inventory accuracy in RGP

•Biannual full inventory

•Negative inventory check

•Warranty and RTV management

•Investigating and reporting discrepancies

•Back stock upkeep

•Customer order fulfillment

•Special order management

•Process and merchandise used returns

•Merchandising

•Accountable for shop cleanliness and maintenance

•Maintain a featured product display

•Walk through checks to communicate needs to the Front Desk Team

•Keep Shop stocked and organized

•Food/Drink

•Ordering food and drink

•Communicate needs with distributors

•Maintain inventory accuracy

•Communicate with team about orders and challenges

•Team member training

•Maintain retail expectations to Front Desk Team

•Re-train and provide feedback for Front Desk Team

•Ad-hoc training for retail updates

•Instruct and support the Movement retail customer service practices

JOB REQUIREMENTS

•Have a passion for climbing, yoga, or fitness, an interest in engaging with our community, and show a growth mindset through a willingness to learn and a sense of curiosity.

•Demonstrate an openness to learn from others and collaborate to achieve common goals.

•Have a relentlessly positive and upbeat attitude to inspire others to live life intentionally and strive for personal bests.

•Demonstrates knowledge and skillset to be in a supervisory position to aid and support other team members.

•Promotes a commitment to excellence in customer service, safety, organizational, and mentorship skills.

•Demonstrates courage to do the right thing and face challenges to manage positive customer relationships and interactions; asks for help when needed.

•Shows problem solving skills and ability to think creatively to contribute thoughts and ideas.

•Available to work evenings and weekends.

•Be passionate about climbing gear and self-motivated to acquire an in-depth knowledge of gear currently available

•Maintain positive and empathetic customer service in a fast-paced environment

•Ability to develop and lead towards a vision

•Attention to detail and excellent organizational skills

•Maintain a strong record of follow-through and effective communication

•Basic familiarity with Microsoft programs such as Excel and Word, and comfortable with data analysis

•Experience with Rock Gym Pro or equivalent POS system preferred

•3+ months of Front Desk experience with Movement or in the climbing industry preferred

ADDITIONAL INFORMATION

•This is a full-time position.

•Starting pay at $21/hour, flexibility available based on experience.

•Benefits include free membership, in-gym discounts, guest visits, potential 401(k) eligibility, paid time off, health benefits.

•Candidates who apply should be in excellent standing with their current director/management team.

•New hires will complete a screening process.

•Scheduled shift times may vary from week to week or month to month.

Movement is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.