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Front Desk Agent

4 months ago

St Petersburg, United States Birchwood Inn Partners, LLLP Full time

Job Purpose:

Serves guests by completing registration; controlling room assignments and valeting guest vehicles.

Duties:

  • Welcomes guests by greeting them; answering questions; responding to requests
  • Registers guests by obtaining or confirming room requirements; verifying preregistration; assigning room; obtaining information and signatures; issuing door cards
  • Establishes credit by verifying credit cards or obtaining cash
  • Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
  • Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel
  • Maintains records by entering room and guest account data
  • Collects revenue by entering services and charges; computing bill; obtaining payment
  • Makes hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements
  • Assists hotel guests with all requests and needs as they arise including assistance with luggage, taking and delivering room services orders, valeting hotel guest cars, etc.
  • Contributes to team effort by accomplishing related results as needed.
  • Valets guest cars to private parking lot

Requirements

VALID DRIVERS LICENSE REQUIRED.  At least 3 Years Experience, Customer Service, People Skills, Quality Focus, Professionalism, Energy Level, Multi-tasking, Dependability, Thoroughness, Phone Skills, Data Entry Skills, Listening, Must Possess Valid Drivers License

Benefits

Health Insurance, 401K, Discounted Meals, Dental Insurance, Vision Insurance, PTO, 

Pay Rate:

Dependent on experience, $15-18/hr

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