Staff Engineer, IT Infrastructure Observability
3 weeks ago
Staff Engineer, IT Infrastructure Observability
We are currently seeking a Staff Engineer, IT Infrastructure Observability for our Newark location. This position requires an experienced technical expert in observability in network, physical systems, virtual systems, backup and storage systems.
Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.
Role:
Highly skilled in operational efficiency, optimal utilization, and system resiliency for a real-time streaming analytics platform
Utilizing knowledge and experience in monitoring systems and applications, conduct initial troubleshooting and root cause analysis
Supporting the integration of new technologies with monitoring systems to include deployment and decommissioning of monitoring agents
Implement service level metrics and service level objectives that act as service-level health indicators
Producing metrics and capacity planning reports as needed to support the monitored environments
Expert in collecting metrics for performance related monitoring
Design processes that help improve observability and system resiliency
Work with other system administrators, engineers, and vendors to resolve hardware and software issues
Maintain monitoring documentation, diagrams and standard operating procedures as required
Coordinate and participate in key process improvements as they relate to operations monitoring
Experience defining, creating, and supporting monitoring dashboards
Identify potential trends in performance gaps and recommend modifications to the standardized work documents by using process improvement principles
Triage site availability incidents and proactively work towards reducing MTTR for customer-impacting incidents
Coordinate with Project Management as a subject matter expert (SME) on various projects, for infrastructure and IT operations. Automate as required
Capable of working and collaborating on multiple projects or tasks with high attention to detail
Keep abreast of emerging technologies to identify, research, evaluate and present concepts and solutions to management for implementation considerations
Advocate standards, best practices, policies, and procedures
Minimum Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or related field
8+ years of Site Reliability Engineer or production Engineer
5+ years of Windows, Linux server environment
2+ years of experience working with network
5+ years of coding experience in Python, Perl, Bash
Experience with Systems Observability & Monitoring experience
Experience with Influx DB Grafana, Prometheus, Splunk, SolarWinds ELK and APM
Preferred Qualifications:
Knowledge of orchestration engines and package management including Kubernetes and Helm
Good understanding of modern application, version control and development flow
Customer service oriented with strong interpersonal and leadership skills
Knowledge of containers and cloud platforms (AWS, Azure and/or GCP)
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