Receptionist

UnityPoint Clinic Experience Specialist/Receptionist Area of Interest: Patient Services Salary Range: $15.25 - $22.15/hr FTE/Hours per pay period: 1.0 Department: Fam Med- SouthPark Pointe- QC Shift: M-F 8-5 Overview UnityPoint Clinic Experience Specialist/Receptionist Moline, IL SouthPark Pointe Family Medicine clinic 40/hrs per week - Full-time - Benefits As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Greets patients and visitors and obtains accurate information and signatures for office records. Obtains signatures on all forms pertinent to the patient's current visit. Photo-copy & scan insurance cards and driver's licenses. Adhere to all confidentiality policies and procedures. Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. Collects payments, issues receipts and reconciles daily accounts receivable activity. Demonstrates initiatives to improve quality and customer service. Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence. Balance team and individual responsibilities. Open and/or closes the clinic following specific guidelines. Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. Perform functions other than described due to extenuating circumstances. Other duties as assigned. Qualifications Education: High School Degree or Vocational School Graduate Experience: Previous medical office experience preferred Strong customer service skills Excellent computer skills and abilities Ability to understand and apply guidelines, policies and procedures Strong personable skills to interact with physicians, health care team members, patients and support systems Effective communication skills Proficient in Microsoft Office Customer and patient focused Medical terminology/background a plus *Specific offers are determined by various factors, such as experience, skills, internal equity, and other business needs. The salary range listed does not include other forms of compensation which may include bonuses/incentive, differential pay, or other forms of compensation or benefits that may be applicable to this role.