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Customer Solution Specialist

3 months ago

Cresco, United States Weiler Full time

We've been leading the Weiler way for four generations, creating value-enhancing solutions for cleaning, grinding, cutting, deburring and finishing. It's not just what we do, but how we do it. If you have the passion and energy to spark success and are bold enough to see the possibilities, join us to help build our future, and we'll help build yours.

The ideal candidate will be located within a commutable distance to Cresco, PA. Hybrid Schedule Eligible.
Work Schedule: 9:30am est. to 6pm est., Monday through Friday.

Position summary: The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.

Essential job functions and responsibilities:

  • Handle all customer needs in a timely and professional manner. This includes, but is not limited to, entering orders, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information.
  • Answer all calls timely without requeues and strive for first call resolution
  • Enter all orders accurately and timely to achieve KPI goals
  • Document customer interactions accurately and completely in ignite.
  • Adhere to department work instructions and processes
  • Maintain product and professional knowledge by attending trainings and by reviewing relevant materials
Education and Experience:

Education:
  • High School diploma
Experience:
  • Minimum of two years Customer Service experience
Skills:
  • Excellent Verbal/Written Communication and Interpersonal Skills
  • Problem Solving and Logic Skills
  • Time management and organizational skills
  • Attention to detail
  • Ability to work both independently and as a member of a team
  • Proficiency using Microsoft office products


Working Conditions and Physical Requirements:

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and other sedentary criteria are met.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)