![Briggs & Stratton](https://media.trabajo.org/img/noimg.jpg)
IT Specialist
1 month ago
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Supports end users by navigating the IT infrastructure and relevant applications. Troubleshoots and resolves issues with PCs, local network, server, telephone and other IT platforms. Collaborates with multiple third party support providers. Documents incidents in the service operations management system.
Job Responsibilities
Collaborates with multiple third party support providers to troubleshoot and resolve local end user and IT environment issues and service requests
Acts as the liaison between the Service Desk and end users
Supports preparations and user acceptance testing required for infrastructure projects and enhancements.
Meets the expectations of continuous improvement initiatives while sustaining 5S standards across all sites
Collaborates with end users to prepare for Audit and SOX compliance
Communicates with customers internally and externally to document resolutions, recommended courses of action, and follow through on project requirements and enhancements
Executes IT operations and service delivery decisions as specified
Performs other duties as assigned
Job Skills Requirements
Solid knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows OS, and Microsoft Office
Ability to recognize and analyze technical problems
Basic project management skills
Demonstrates understanding of IT policies, standards and procedures
Ability to communicate and explain technical needs and problems to provide solution
Fluent in English and primary language used in area of responsibility and/or location
Education
Associates Degree in Computer Science, Information Technology or related field, or equivalent education and experience
Experience Requirements
Three years of experience with desktop support
Experience working with an IT Outsourcing relationship preferred
Physical & Environmental Requirements
Limited travel
Briggs & Stratton, headquartered in Milwaukee, Wisconsin, provides innovative products and diverse power solutions to help people get work done. Briggs & Stratton is the world’s largest producer of engines for outdoor power equipment, and is a leading designer, manufacturer and marketer of lithium-ion battery, standby generator, energy storage system, lawn and garden, turf care and job site products through its Briggs & Stratton, Vanguard, Ferris, Simplicity, Snapper, Billy Goat, Allmand, SimpliPhi, Branco and Victa brands. Briggs & Stratton products are designed, manufactured, marketed and serviced in more than 100 countries on six continents.
Briggs & Stratton is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans.
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