Mortgage Servicing Professional

1 month ago

Ewing Twp, United States RPMGlobal Full time

The Mortgage Servicing Professional is responsible for handling all levels of mortgage servicing calls in a blended environment (inbound and outbound), efficiently, professionally and in a courteous, friendly manner. These positions are responsible for executing excellent listening, problem resolution and communication skills (verbal/written). Responsibilities: Handles all levels of mortgage servicing inquiries (i.e. payments, escrow analysis, insurance and tax) Responsible for providing first call resolution, fully resolving disputes, and performs root cause analysis Researches and resolves customer issues/inquiries via the phone, email and written correspondence Ability to work in a fast paced, structured environment adhering to key performance metrics with high emphasis on quality and productivity Promotes products and services with focus on customer satisfaction and retention Responsible for working to meet individual and team goals for service level agreements on a daily basis Collaborates with internal resources to provide solutions to customers Responsible for process improvements in daily duties Completes other duties and projects as assigned by the supervisor/manager Appropriately assess risk when business decisions are made, include but not limited to compliance and operational risk. Demonstrate consideration for Cenlar’s reputation as well as our clients, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Interface: External - Mortgagors, Insurance Agents, Title Insurance Representatives, Tax Collectors, Investors, Clients Internal - All internal departments throughout the company, primary focus on servicing areas: Client Relations, Cash Management, Payoffs, Default, Insurance, Tax, Special Products, Exception Processing Qualifications: Associate’s degree and/or combination of post secondary education and experience 3-4 years of experience in industry, call center environment and/or customer service General mortgage banking knowledge Meet performance metric requirements for 12 months (including tasks and emails). Strong work ethic including strict adherence to work schedule times and deadlines Flexibility and ability to adapt to change quickly Ability to work with all levels of management Strong interpersonal relationship skills Strong written and verbal communication skills Excellent listening skills Strong problem resolution skills Must be able to work nights and weekends; variable schedule(s) as necessary Candidates will be assessed based on relevant skills and experience It is critical that you have an understanding of the following: Requirements under Telephone Consumer Protection Act, specifically Exemptions and Other Provisions Requirements under Regulation E (Electronic Funds Transfer Act), specifically, Coverage, Initial Disclosures and Preauthorized Transfers Requirements under Regulation Z (Truth in Lending Act), specifically Prohibited Acts or Practices and Certain Requirements for Credit Secured by a Dwelling Requirements under Regulation X (Real Estate Settlement Procedures Act), specifically Mortgage Servicing Transfers Requirements under Regulation V (Fair Credit Reporting Act), specifically Reasonable Policies and Procedures Concerning the Accuracy and Integrity Furnished Information Requirements under Regulation X (Real Estate Settlement Procedures Act), specifically Requests for Information and Escrow Accounts. Requirements under the Homeowners Protection Act, specifically, Cancellation and Termination of Private Mortgage Insurance (PMI): Non-High-Risk Residential Mortgage Transactions. Requirements under the Service member Civil Relief Act, specifically Notification of Being Called for Active Duty Requirements under Flood Disaster Protection Act #J-18808-Ljbffr

  • Mortgage Compliance Specialist

    4 weeks ago

    Ewing, Missouri, United States Cenlar FSB Full time

    Cenlar FSB is the nation's leading mortgage loan sub-servicer. Our unique culture is defined by core values of respect, trust, integrity, and care. A promote-from-within philosophy and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career.This opportunity as an Internal Regulatory Auditor will support...

  • Universal Service Agent I

    4 weeks ago

    Ewing Twp, United States Cenlar Full time

    The Universal Service Agent is responsible to be agile and adeptly support phone, chat, email, and back-office tasks, ensuring seamless service across all customer interaction channels. The agent will have exceptional communication skills, a customer-centric attitude, and the ability to adapt to changing work environments and demands. Responsibilities ...

  • Regulatory Auditor

    5 months ago

    Ewing Township, United States Cenlar FSB Full time

    Cenlar is the nation’s leading mortgage loan sub servicer. Our unique culture is defined by our core values of respect, trust, integrity and care. A promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as an Internal...

  • Transportation Professional Wanted for Safe and Reliable Service

    3 weeks ago

    Ewing Twp, United States Transdev Full time

    About the RoleWe are seeking a skilled Bus Driver to join our team at Transdev. As a Transportation Professional, you will be responsible for safely transporting passengers in a safe, courteous, and reliable manner throughout the service area.Your Responsibilities Will Include:Safely transporting passengers using GPS guidance in all vehicles.Assisting in the...

  • Career Opportunities for OT Therapists in Pediatric Therapy Agency

    1 week ago

    Ewing Twp, United States BIG APPLE THERAPY ASSOCIATES INC. Full time

    About UsAt Bata INC., we provide Early Intervention services in several New Jersey Counties through our community home-based parent training model.We are a pediatric therapy agency dedicated to delivering high-quality Physical Therapy, Occupational Therapy, Speech Therapy, and Special Education services, including Behavioral and Autism services.Job...

  • Youth Support Counselor

    2 weeks ago

    Ewing Twp, United States Mitchell Martin Full time

    Our client is looking for an Youth Support Counselor (Bachelors) Type: Contract + Contract to Perm Schedule: Sat, Sun (4p-12a) Location: New Jersey Summary of Essential Duties: • Under the direction of the Program Supervisor/Director, the Youth Support Counselor is responsible for helping to create a highly structured, professional, and nurturing...

  • Mobile Veterinarian

    1 month ago

    Ewing Twp, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Ewing Township Can you imagine working for a company that truly values its veterinarians and prioritizes your professional fulfillment and personal well-being? Established and owned by veterinarians, Lap of Love offers unparalleled professional...

  • Mobile Veterinarian

    1 week ago

    Ewing Twp, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Ewing Township Can you imagine working for a company that truly values its veterinarians and prioritizes your professional fulfillment and personal well-being? Established and owned by veterinarians, Lap of Love offers unparalleled professional...

  • Maintenance Mechanic

    3 weeks ago

    Ewing Twp, United States PeopleShare Inc Full time

    PeopleShare is currently hiring for a 2nd shift Industrial Maintenance Mechanic in the Ewing, Nj area! Industrial Maintenance Mechanic Job Description: Schedule: 2nd shift, 3pm-11pm Monday to Friday ** Person would work 1st shift for 3-5 months to learn the job, then move to the second shift Pay Rate:$25-30/hr based on experienced Performs maintenance...

  • Director of Youth Services

    1 week ago

    Ewing, Missouri, United States Children's Home of Reading Youth & Family Services Full time

    Job SummaryCrossroads Programs, an affiliate of Apis Services Inc., is seeking a dedicated Program Director to lead our Kerri's House program. This position offers a rewarding opportunity to make a positive impact on the lives of young boys and girls aged 5-12 in a safe, stable therapeutic treatment home setting.About the RoleThe successful candidate will...

  • Commercial Business Development Manager

    4 weeks ago

    Ewing Twp, United States Genesis Resources Full time

    Our client is a well-known and very well-respected insurance carrier across the Mid-Atlantic and Northeast Territory. We are looking for a Business Development Manager to join their team. Title: Business Development Manager Location: Maryland / Delaware Overview: The Business Development Manager will acquire, manage, and develop broker relationships at a...

  • Car Delivery Driver

    2 months ago

    Ewing Twp, United States Insomnia Cookies Full time

    As a Car Delivery Driver at our TCNJ store located at 300 Main Blvd E, Ewing NJ 08618, you are our "Boots on the ground!", and the main face that our Insomniacs see outside of the bakery! You give the word "Delivery" a whole new meaning by delivering the Cookie Magic to our fans wherever they are. Check out some of our content vids to learn more! Who We...

  • Manager- Exam Content

    3 weeks ago

    Ewing Twp, United States AICPA Full time

    About the Role: Reporting to the Associate Director – Content Management, the Manager – Exam Content will primarily support the Financial Accounting and Reporting (FAR) and Business Analysis and Reporting (BAR) sections of the CPA Exam. This role includes implementing test development production plans, specifically the creation and/or review of...

  • Quality Engineer

    2 weeks ago

    Ewing Twp, United States Panna Knows LLC Full time

    Who Our Client Is: Our client brings industry communities together to solve supply-chain problems through the adoption and implementation of their standards. More than 340,000 businesses in 25 industries rely on our client for trading-partner collaboration and for maximizing the cost effectiveness, speed, visibility, security, and sustainability of their...

  • Quality Engineer

    4 days ago

    Ewing Twp, United States Panna Knows LLC Full time

    Who Our Client Is: Our client brings industry communities together to solve supply-chain problems through the adoption and implementation of their standards. More than 340,000 businesses in 25 industries rely on our client for trading-partner collaboration and for maximizing the cost effectiveness, speed, visibility, security, and sustainability of their...

  • Nursing Professional with Opportunity to Grow

    3 weeks ago

    Ewing, Missouri, United States BAYADA Home Health Care Full time

    Grow Your Nursing CareerWe're seeking a dedicated Registered Nurse to join our team at BAYADA Home Health Care.BAYADA Offers:A collaborative and supportive work environmentFlexible scheduling around your availabilityPaid Time Off (PTO)Weekly PayElectronic charting using AlayaCareIn-depth paid training from day oneAward-winning adult and pediatric Simulation...

  • Part-Time Customer Service Associate Trainee for a Rewarding Role

    3 weeks ago

    Ewing, Missouri, United States Goodwill Full time

    Welcome to Goodwill, where we strive to make a positive impact in our community!About GoodwillAt Goodwill, we are dedicated to empowering individuals and families through education, job training, and employment opportunities.We believe that everyone deserves the chance to succeed, and we work tirelessly to provide the support and resources needed to achieve...

  • Residential Services Professional

    4 days ago

    Middletown Twp, United States Adamas Building & Adamas Security Full time

    At Adamas Building & Security, we understand the importance of reliable and efficient maintenance services for luxury properties. As a Facilities Technician, you will be responsible for performing a variety of tasks, including manual repairs, electrical system maintenance, and general upkeep procedures.You will also be required to fix locks, replace windows,...

  • Financial Services Professional

    4 days ago

    Egg Harbor Twp, United States Bankers Life Full time

    Job Summary:We are seeking ambitious individuals to join our team of Insurance Agents and Financial Representatives at Bankers Life. If you have a passion for helping others achieve their financial goals, enjoy critical thinking, and strive to better your career, consider joining our winning team of Financial Professionals. With our award-winning training,...

  • Customer Service and Sales Professional

    4 days ago

    Clinton Twp, United States Walmart Full time

    Job Overview:As a Front End Service Team Associate at Walmart, you will play a vital role in delivering excellent customer service and driving sales growth. This is an exciting opportunity to join a dynamic team and develop your skills in a fast-paced retail environment.Key Responsibilities:• Provide exceptional customer service, responding promptly to...