Business System Analysis Specialist

3 weeks ago


Seward, United States NTT DATA Full time

"Roles and Responsibilities:
Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closely with the team and business requestors
Report and track training effectiveness
Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects

Requirements:
Min 2-4 years of experience as a Communication Trainer (experience with Collections preferred)
Experience in Voice and Accent Training Delivery
Excellent communication skills, facilitation/training skills
Proficient in MS Excel and PPT
Content development
Instructional Design skills will be an added advantage.

Min 2 years experience working in Claims (Life/Annuities Preferred)



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