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Dispatch Call Taker

2 months ago

Florissant, United States Complete Auto Body & Repair Full time

Our company is growing rapidly and is looking to fill the role of a Dispatcher. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for Dispatchers include:

  • Ensure all shop area conditions do not threaten the safety of employees or customers
  • The primary responsibility of the towing dispatcher is managing our fleet resources to meet or exceed customer expectations and to optimize productivity. The dispatcher is responsible for being aware of the current and pending calls, providing accurate etas to the call takers, tracking driver locations, determining the appropriate operator for the service, and assigning calls efficiently.

    The dispatcher uses a desktop computer, CAD dispatch software, GPS and map software, a multi-line phone, cell phone and other hardware as required. They are expected to check emails, review written and verbal training materials, and remain available to take calls throughout their shift.