Technical Support Specialist

3 weeks ago

Syracuse, United States IMPEL Full time
Reports to

Manager, Technical Support

This position is evening shift, with a start time of 4-5pm EST.

Key Partnerships

External customers, Sales, Customer Success, Support, and Product teams

Mission & Vision

Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The company's end-to-end omnichannel solution leverages proprietary shopper behavioral data and generative conversational AI technology to deliver hyper-personalized experiences at every touchpoint. Impel's fully integrated platform works seamlessly with all major website, CRM, and DMS platforms. To date, the company has delivered 19 billion shopper interactions, influencing more than $5 billion in Sales and Service revenue across 51 countries. To learn more about Impel, visit impel.ai .

Job Summary

Impel is looking for a Support Specialist to join our team in Syracuse and help us take our products and services to the next level. We appreciate team players with a track record of published projects and experience on a wide range of technologies. You will have an opportunity to work on interesting AI projects in a highly mission-driven team with diverse skill sets and interesting personalities. You will work on very challenging projects that require a mix of coding skills, domain knowledge, research, little math, and some humor.

Our Values

Relationships - We are dedicated to transparency, open communication and building trust that lasts beyond a transaction.

Grit - We approach every activity and opportunity with tenacity and tireless execution.

Results - We achieve success for our partners and take personal accountability for everything we do.

Energy - We never settle, we constantly seek out new ideas with ambition and enthusiasm.

Inventiveness - We lead with curiosity, which drives us towards continuous learning and innovation.

Passion - We share an entrepreneurial spirit that inspires us to go above and beyond everything we do.

Requirements

Responsibilities
  • Provide support for inbound calls, emails, and tickets from end users regarding technical issues and inquiries
  • Provide accurate incident resolution and service request management
  • Ability to successfully work independently and as a productive member of a team
  • Identifying and escalating issues as needed to other teams or senior staff members
  • Contributing to the development of training materials and documentation to support customers
  • Staying up-to-date with product developments and changes to ensure accurate information is provided to customers.
  • Troubleshooting software and hardware issues on Impel products.
  • Back-end technical setup and configuration of customers' Impel tools
  • User onboarding and off-boarding
  • Document and maintain the team's standard operating procedures to ensure consistent, efficient, and accurate closing of common incidents and service requests.
  • Act as a Support/Setup Liaison for the Customer Success and Sales teams.
Requirements
  • Effectively work cross-functionally and with a wide range of people with different skill sets
  • Excellent organizational, interpersonal, and communication (written and verbal) skills
  • Exceptional time management skills with the ability to handle maniple projects simultaneously
  • Ability to work in a fast-paced environment while solving problems quickly and creatively
  • Proficient in AWS
  • Positive, customer-first attitude
  • Ability to learn quickly and adapt to change
  • One-year relevant Customer Service experience preferred
  • Bachelor's Degree from an accredited college or university or equivalent experience
  • Good analytical and problem-solving abilities
  • Must be a team player with excellent communication and problem-solving skills


Salary Description

Competitive in geographical markets, globally.

  • Esports Technical Specialist

    1 month ago

    Syracuse, United States Syracuse University Full time

    The Esports Technical Operations Specialist provides support and consultation to assure the smooth and efficient operation of technology in the Student Experience recreation and competitive Esports facilities. The Esports Technical Specialist will pr Technical, Sports, Operations Specialist, Technical Support, Specialist, Technology, Education

  • Esports Technical Specialist

    1 month ago

    Syracuse, United States Syracuse University Full time

    The Esports Technical Operations Specialist provides support and consultation to assure the smooth and efficient operation of technology in the Student Experience recreation and competitive Esports facilities. The Esports Technical Specialist will provide technical support and troubleshooting for gamers in the competitive gaming world and will administer and...

  • Esports Technical Specialist

    3 weeks ago

    Syracuse, United States Syracuse University Full time

    The Esports Technical Operations Specialist provides support and consultation to assure the smooth and efficient operation of technology in the Student Experience recreation and competitive Esports facilities. The Esports Technical Specialist will provide technical support and troubleshooting for gamers in the competitive gaming world and will administer and...

  • Technical Support Specialist

    4 days ago

    Syracuse, New York, United States TEKsystems Full time

    Job Title: Technical Support Technician Company: TEKsystems Looking for a well-rounded Tech with Networking Experience and strong technical support, supporting users primarily through remote/telephony for Healthcare devices. Primarily telephony-based troubleshooting and support. Support rollouts, post-install support, and configure windows. ...

  • Technical Support Specialist

    1 week ago

    Syracuse, United States TEKsystems Full time

    Description: Looking for a well-rounded Tech with Networking Experience and strong technical support , supporting users primarily through remote/telephony for Healthcare devices and support. Primarily - telephony-based troubleshooting and support. Support roll outs, post-install support and configure windows. These Technicians will then be responsible to...

  • Technical Specialist

    6 days ago

    Syracuse, United States Syracuse University Full time

    The Technical Specialist is an experienced professional with technical and managerial expertise in water infrastructure. The Specialist will work both independently and collaboratively to manage technical projects and advise utility and community participants. The Specialist will apply their technical and academic training and hands-on work experience to...

  • Technical Specialist

    4 days ago

    Syracuse, United States Syracuse University Full time

    The Technical Specialist is an experienced professional with technical and managerial expertise in water infrastructure. The Specialist will work both independently and collaboratively to manage technical projects and advise utility and community participants. The Specialist will apply their technical and academic training and hands-on work experience to...

  • Technical Support Specialist

    4 weeks ago

    Syracuse, United States IMPEL Full time

    Reports to Manager, Technical Support This position is evening shift, with a start time of 4-5pm EST. Key Partnerships External customers, Sales, Customer Success, Support, and Product teams Mission & Vision Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The...

  • Technical Support Specialist, 2nd Shift

    4 weeks ago

    Syracuse, United States IMPEL Full time

    Reports to Manager, Technical Support This position is 2nd shift, with a start time of 11am-12pm EST. Key Partnerships External customers, Sales, Customer Success, Support, and Product teams Mission & Vision Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The...

  • Technical Support Specialist, 2nd Shift

    3 weeks ago

    Syracuse, United States IMPEL Full time

    Reports to Manager, Technical Support This position is 2nd shift, with a start time of 11am-12pm EST. Key Partnerships External customers, Sales, Customer Success, Support, and Product teams Mission & Vision Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The...

  • Technical Support Specialist

    3 weeks ago

    Syracuse, United States IMPEL Full time

    Reports to Manager, Technical Support This position is evening shift, with a start time of 4-5pm EST. Key Partnerships External customers, Sales, Customer Success, Support, and Product teams Mission & Vision Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The...

  • Technical Support Specialist, 2nd Shift

    3 weeks ago

    Syracuse, United States IMPEL Full time

    Reports to Manager, Technical Support This position is 2nd shift, with a start time of 11am-12pm EST. Key Partnerships External customers, Sales, Customer Success, Support, and Product teams Mission & Vision Impel offers automotive dealers, OEMs, and third-party marketplaces the industry's most advanced AI-powered customer lifecycle management platform. The...

  • Technical Specialist

    6 hours ago

    Syracuse, United States Syracuse University Full time

    Job Description The Technical Specialist is an experienced professional with technical and managerial expertise in water infrastructure. The Specialist will work both independently and collaboratively to manage technical projects and advise utility and community participants. The Specialist will apply their technical and academic training and hands-on work...

  • Technical Support Specialist

    7 days ago

    Syracuse, United States Take2 Consulting, LLC Full time

    As an onsite Tech Support Admin on this project, you will be supporting the Department of Veterans’ Affairs. You will analyze problem areas and opportunities for improvement in this mission critical network. This position is located onsite at the Veterans' Administration facilities including Medical Centers with daytime hours and potential for weekend...

  • IT Helpdesk Support Specialist

    2 months ago

    Syracuse, United States INFICON Full time

    ** IT Helpdesk Support Specialist** **Job Category****:** Information Technology **Requisition Number****:** ITHEL002078 Showing 1 location **Job Details** **Description** **Essential Job Functions** * Coordinates investigations to resolve information system issues * Conducts research to understand, explain and resolve technology issues * Communicates...

  • IT Helpdesk Support Specialist

    6 days ago

    Syracuse, United States INFICON Full time

    ** IT Helpdesk Support Specialist** **Job Category****:** Information Technology **Requisition Number****:** ITHEL002078 Showing 1 location **Job Details** **Description** **Essential Job Functions** * Coordinates investigations to resolve information system issues * Conducts research to understand, explain and resolve technology issues * Communicates...

  • Technical Support Representative

    4 days ago

    Syracuse, New York, United States Novanta Full time

    Build a career powered by innovations that matter At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and...

  • Biomedical Equipment Support Specialist

    1 month ago

    Syracuse, United States Veterans Health Administration Full time

    The Biomedical Equipment Support Specialist provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle management of medical equipment. Biomedical support requires the application of engineering and mechanical concepts and methodology to provide lifecycle management...

  • Biomedical Equipment Support Specialist

    1 month ago

    Syracuse, New York, United States Veterans Health Administration Full time

    The Biomedical Equipment Support Specialist provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle management of medical equipment. Biomedical support requires the application of engineering and mechanical concepts and methodology to provide lifecycle management...

  • Biomedical Equipment Support Specialist

    3 weeks ago

    Syracuse, New York, United States Veterans Health Administration Full time

    The Biomedical Equipment Support Specialist provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle management of medical equipment. Biomedical support requires the application of engineering and mechanical concepts and methodology to provide lifecycle management...