System Administrator
3 weeks ago
ServiceNow System Administrator
Fortune 500 Utilities Client
Houston, TX (Hybrid T-R Onsite)
Do you have the skills to fill this role Read the complete details below, and make your application today.
Summary:
This role is responsible for modifications to ServiceNow’s core ITSM system functionality, creation of new applications and understanding of various system integration needs. Colaboration with other ServiceNow System Administrators and key stakeholders to analyze and understand requirements, then transform requirements into solution.
Essential Duties/Responsibilities:
- for development, maintenance and support activities for the ServiceNow System to ensure optimal performance.
- design, development and implementation of ServiceNow platform initiatives
- migration of code from development and test systems to production system.
- and maintain migration documentation.
- code control log and validates code migration documentation, in accordance with audit and change control guidelines.
- technical leadership and training, perform peer code reviews and ensure the ServiceNow team follows development best-practices
Responsible for overall ServiceNow code quality
- Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
- Attend regularly scheduled meetings to identify any tasks or user stories that are “at risk” and provides support as needed
- Work with management to design a Release Management process
- Work with management and key stakeholders to design testing strategies for Development, QA and User Acceptance Testing
- Design and develop solutions within the ServiceNow environment to include modifications of applications, forms, workflow, interfaces and any other customization required to support ITIL processes
- Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes and performing root cause analysis
- Collaborate with System Administrators and ServiceNow Support concerning strategies and technical aspects of platform upgrades
Education:
Bachelor’s Degree in Technology/Business or equivalent work experience
ITIL v3 or 2011 Certification
ServiceNow System Administrator Certification
Experience:
- Years of ServiceNow experience. Implementation; Incident Management; Knowledge Management; Change Management; Service Catalog; Asset Management; Problem Management, CMBD; Integration and Discovery
- with MySQL, Oracle, DB2 databases
- with Client Scripts, UI Policies, Business Rules, Advanced Reference Qualifiers, Reporting, Security through Access Control Rules and Graphical Workflows
- documentation experience to capture client as-is/to-be process workflow
2+ years of experience as System Administrator of other ITSM platforms
5+ years of experience using JavaScript, HTML, CSS, Ajax
Understanding of software development methodologies (Agile, waterfall, etc)
Knowledge of LDAP/Active Directory
Previous experience with relational databases such as MS SQL Server a plus
Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs):
Must have solid understanding of web technologies (HTML, CSS, JavaScript)
Must demonstrate commitment to compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code of Conduct, and other Company policies and procedures, and take all required training courses.
Must demonstrate respect for all individuals and adhere to the Company’s values and business practices.
Demonstrate innovative thinking
Ability to maintain calm demeanor when faced with difficult clients and situations
Ability to prioritize and execute tasks in a fast paced environment
Strong customer-service orientation
Good written and oral communication skills
Ability to communicate in both technical and business language
Excellent listening and interpersonal skills
Ability to work independently with a high degree of initiative
Ability to plan, schedule and track activities required for their successful completion
Analytical and good problem solving skills
Good communication skills – verbal and written
Good interpersonal skills and function well in a team and multi-management environment
Proficient in the use of MS Excel, PowerPoint, Word and Visio.
Proficient in the use of SAP
Organized and capable of multi-tasking
Work well under pressure and can work overtime when needed
Physical Requirements:
Able to operate a personal computer, either desktop or laptop.
Must have the ability to operate a copy machine, fax machine, calculator, telephone, and other office equipment. Must be able to bend and stoop.
Able to sit and view a personal computer display for long periods of time
Working Conditions:
Able to work indoors, in an office environment, regardless of whether cubicle, open office or private office.
Able to travel to company locations outside assigned work location and attend or conduct meetings and or training with clients, vendors, contractors, etc.
Able to produce quality work in fast paced environment with high daily pressure to meet deadlines.
Able to work irregular hours and overtime as needed or required to meet established deadlines.
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