Branch Manager

3 weeks ago

Miami, United States Vortex Industries Full time

Job Type

Full-time

Description

Vortex Doors, America's highest quality and most customer-centric commercial and industrial door repair company, is seeking a motivated Branch Manager to join our company.

Branch Manager Job Opportunity

  • Vortex Industries is seeking a Branch Manager to actively lead an installation and service business while ensuring a continued focus on exceptional Customer Service and maintaining a great place to work for our employees.
  • This leader will report to a Regional Director at Vortex.
Key Responsibilities
  • Lead a profitable operation through managing the operations, staffing, and expenses of the Branch.
  • Ensure and maintain direct, productive, and positive relationships between management and employees.
  • Develop and implement continuous improvement initiatives that reduce cost of operations and improve service level, productivity, and quality.
  • Drive operational excellence and best practices to improve quality, service, cost & safety.
  • Sets a tone of excellence for customer satisfaction at every stage of service.
  • Maintains a high level of quality and timely service to customers for maximum retention.
  • Manage ongoing relationships with key partners and customers.
  • Manage team to achieve Branch goals by allocating workload and effectively managing resources.
  • Responsible for hiring, developing and retaining employees to include the highest quality individuals to support continuous improvement.
  • Participate in recruiting and selection through interviewing screened applicants.
  • Provide input for hiring, terminations, transfers, salary adjustments and promotions.
  • Develop new customer relationships and grow revenue and profit of Branch.
  • Promote the Vortex Core Leadership values.
  • Attract and retain top talent to the Branch. Increase skill base and credentials of the team through mentoring and performance management with an emphasis on technical management and cost control.
  • Support the personal and professional development of employees through performance objectives and coaching.
  • Provide strategic leadership and foster collaboration across the Branch.
  • Leads a culture of safety through awareness, training, and accountability.
  • Ensure all federal and state safety, regulatory, and compliance measures are met.
  • Represent Vortex in a professional and responsible manner when communicating with others both inside and outside the company
  • Promote the concept of individual responsibility for quality and service.
  • Oversee the management of inventory level, site costs and high-level customer service.
  • Other duties as assigned.
Requirements
  • Minimum of ten (10) years' experience of door industry experience and a minimum of five (5) years' of managing operations with P&L oversite.
  • Knowledge of budgeting processes and performance reporting.
  • Excellent leadership and communication skills.
  • Must be a self-starter who is detail-oriented and well-organized.
  • Experience in outside sales and in-person customer business development.
  • Proven people development and conflict resolution skills.
  • Possess an ability for technical applications, mechanically inclined, and problem solving.
  • Ability to quickly and accurately assess and address complex problems using creative approaches.
  • Demonstrated strategic thinking skills that portray the ability to conceptualize business requirements in a proactive manner.
  • Experience conducting meetings with exempt and non-exempt personnel and experience hiring, training, developing and conducting annual performance reviews.
  • Clear understanding and adherence to ethical principles, company values, code of conduct and policies.
  • Able to work in a fiscally conservative organization which can require flexibility and diversity of responsibilities.
  • Travel: As necessary to job sites and company meetings

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