Customer Service Representative
2 weeks ago
Summary
As a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo’s products and services. This remote role is working with the second shift team, during the hours of 11:30 am - 8:00 pm EST. We welcome applications from US-based candidates that are local, hybrid, or fully remote.
Responsibilities
- Act as a customer advocate, collaborating with internal teams to resolve issues promptly
- Handle incoming cases, escalating when necessary to ensure timely resolutions
- Respond to customer inquiries via phone, chat, and email, maintaining high efficiency
- Document customer interactions and solutions in our case management system
- Keep customers informed about critical updates and system change
Qualifications
- 1+ years of call center experience in a technical setting is required
- Industry experience in physical security and access control is a plus
- Proficiency in electronics, networking (TCP/IP), and a keen interest in cloud technology, SaaS, and IoT
- Strong service orientation with a passion for delivering exceptional customer experiences
- Ability to multitask, work independently, and contribute effectively to a team
- Excellent problem-solving skills, organizational/time management abilities, and ownership of issues
- Team-oriented with integrity, dependability, and adaptability
- Empathetic listener with stress management capabilities
- Excellent written and verbal communication skills with a knack for research
- Bilingual fluency in English and Spanish is highly preferred
- Familiarity with Salesforce or similar CRM platforms is a plus
- Willingness to work occasional overtime and holidays is preferred
About Us
Brivo, Inc., created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the largest collection of customer facilities in the world, protecting over 600 million square feet across 60+ countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at
Brivo is an Equal Opportunity/Affirmative Action Employer
Powered by JazzHR
-
Customer Service Representative
5 days ago
Bethesda, United States Brivo Full time**About the Role** As a representative of our Customer Service team, you will interact with our customers to troubleshoot and solve basic technical issues and provide information about Brivo’s products and services. *This is a US based fully remote position.* *The hours for this position will be 11:30AM - 8:00PM.* In this customer-centric role, you will...
-
Customer Service Representative
1 week ago
Bethesda, United States The MIL Corporation Full timeJob Description:Customer Service Representative - UA Primary Duties & ResponsibilitiesJob SummaryThe Customer Service Representative's (CSR) role is to provide superior customer service.Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems.Through training, CSR's focus...
-
Customer Service Representative
2 weeks ago
Bethesda, United States The MIL Corporation Full timeJob Description: Customer Service Representative - UA Primary Duties & Responsibilities Job Summary The Customer Service Representative's (CSR) role is to provide superior customer service.Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple systems.Through training, CSR's...
-
Customer Service Representative
2 weeks ago
Bethesda, United States Brivo Full timeJob DescriptionJob DescriptionSummaryAs a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo’s products and services. This remote role is working with the second shift team, during the hours of 11:30 am - 8:00 pm EST. We welcome applications from US-based...
-
Customer Service Representative
1 week ago
Bethesda, United States Brivo Full timeJob DescriptionJob DescriptionSummaryAs a Representative with our Customer Service team, you will engage with customers to troubleshoot basic technical issues and provide insights on Brivo’s products and services. This remote role is working with the second shift team, during the hours of 11:30 am - 8:00 pm EST. We welcome applications from US-based...
-
Customer Service
5 days ago
Bethesda, United States Tribalco Full time**Customer Service and **Purchasing **Representative** Tribalco provides mission-critical information technology, integrated telecommunications, and soldier survival solutions to defense, civilian government, and commercial customers around the world. We are a trusted systems integrator with a global presence, providing advanced and innovative lifecycle...
-
Environmental Customer Service Representative
2 weeks ago
Bethesda, United States Clean Harbors Full timeOur Central Customer Service Representative is responsible for the support of Clean Harbors Technical Services, working under direct supervision. Health and Safety is our #1 priority and we live it 3-6-5! Competitive wages Comprehensive health benefits coverage after 30 days of full-time employment Group 401K with company matching component Opportunities for...
-
Customer Service Representative
4 days ago
North Bethesda, United States The American Occupational Therapy Association, Inc Full time**AOTA Culture Values**: **_At AOTA, we believe excellence occurs when:_** - Trust and respect are incorporated into decisions at all levels; - AOTA invests in its employees; and - Responsibility and accountability for work are fairly assigned. **_We believe that:_** - Autonomy and empowerment are essential to satisfaction and productivity; - Creativity and...
-
Customer Service
2 days ago
Bethesda, United States Tribalco Full timeDescription Position Title: Customer Service and Purchasing Representative Location: Bethesda, Maryland Status: Full Time - Regular FLSA Category: Exempt Tribalco is seeking a Customer Service and Purchasing Representative for our Bethesda office. Tribalco provides mission-critical information technology, integrated telecommunications, and...
-
Customer Service
2 weeks ago
Bethesda, United States Latimer Insurance Full timeWe currently have a staff of 7 people, with 5 fully licensed agents totaling over 125 licensed years of experience. We all stand ready to help you. Please feel free to with your questions or to discuss your current policy or insurance needs. We've been in business for over 100 years! Established in 1919 by Lee D. Latimer, our company has grown to a full...
-
Customer Service Representative MD Accounts
2 weeks ago
Bethesda, United States Datawatch Systems Full timeOverview: The Customer Service Representative (CSR) works as a single point of contact for our existing client base. The CSR primary responsibility is to act as a liaison between the client and the internal Datawatch departments to ensure a high level of customer satisfaction. The CSR's primary responsibility is account management for Maryland customers. ...
-
Customer Service Representative
5 days ago
Bethesda, United States Charles Sumpter - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceTraining & developmentROLE DESCRIPTION:The Charles Sumpter Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a Customer Service Representative with our agency, your attention to...
-
Customer Care Representative
7 days ago
Bethesda, United States EagleBank Full timeOverview: We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers. EagleBank is...
-
Customer Service Representative
2 weeks ago
Bethesda, United States IAP Worldwide Services, Inc. Full time** Customer Service Representative (TS/SCI with Poly)** ? AddThis Sharing Buttons Customer Service Bethesda, MD ID: 7844 Full-Time/Regular **IAP has an IMMEDIATE need for a Customer Service Representatives to support our Customer in Bethesda, MD and McLean, VA. An ACTIVE TS/SCI w/Poly is required.** ********Essential Job Functions:******** The Customer...
-
Phlebotomist Patient Services Representative
7 days ago
Bethesda, United States Global Technical Talent Full timePhlebotomist Patient Services Representative (Onsite) Contract Duration 3 Months Pay rate up to $21.79/hr Description: The Phlebotomist Patient Services Representative II (PSR II) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient...
-
Member Service Representative
3 days ago
Bethesda, United States National Institutes of Health Federal Credit Union Full timeResponsible for: Under general supervision, but following established policies and procedures performs a broad range of delivering excellent member service activities in person, by mail, and/or by telephone. Answers questions concerning services prov Member Service, Representative, Service, Processing, Financial, Loan Processor, Retail, Banking
-
Bethesda, United States US Fertility, LLC Full timeJob DescriptionJob DescriptionJob DescriptionEnjoy what you do while contributing to a company that makes a difference in people’s lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join...
-
Call Center Representative
2 weeks ago
Bethesda, United States Addison Group Full timeJob DescriptionJob DescriptionOur client in Bethesda, MD is seeking a bilingual Customer Service Representative! SALARY: $50K MUST HAVES:Bilingual in Spanish – requiredReliable and punctualMust be comfortable being on the phone all dayExcellent verbal, written and analytical skillsStrong keyboarding skills and professional phone etiquetteAbility to handle...
-
Member Service Representative
5 days ago
Bethesda, United States NIH Federal Credit Union Full timeJob DescriptionJob DescriptionDescription:This opening is for our Building 31 Branch located at NIHFCU, Building 31 BranchFloating is a requirement for all frontline openings and this position will have a split schedule between the campus branches. Saturday availability is required for this position.We are looking for more than just an employee, we are...
-
Part-time Customer Service Teller
2 weeks ago
Bethesda, United States Currency Exchange International Full time_Currency Exchange International (CXI) is a Money Service Business based in Orlando, Florida._ **Our Value Statement**:We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. **Our...