Customer Service/Operations Associate

3 weeks ago


Philadelphia, United States US Tech Solutions Full time

Duration: 12 Months contract (Hybrid 2 days Onsite/week)

Job Description:

Our Subscriber Services team is responsible for configuring member services for our Equities, Options, and FINRA/TRF trading protocols. This role involves researching and responding to customer inquiries, providing training on companys products, and troubleshooting configuration issues.

Responsibilities:

Research and respond to all inquiries from both internal and external customers using various support tools.

Provide assistance/training to customers in all facets of clients businesses including the use of all exchange services and ancillary products.

Provide customer support for all configuration issues on all companys protocols.

Provide client assistance on specific functionality for all new and existing companys protocols.

Responsible for making regular process improvements in all facets of the groups daily duties.

Drive new ideas and product initiatives within the department.

Experience:

Financial services experience

Interest in capital markets

Skills:

Customer Service

Call Center

Financial Product knowledge (Equity, fund, derivatives)

Education:

Experience and/or a degree a plus but not necessary:

o Associates degree with 1-3 years customer service experience

o Bachelors Degree with 0-3 years customer service experience



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