Head of Community

4 weeks ago

New York, United States Fora Travel Full time
About Fora

Fora is the modern travel agency, redefining what it means to be a travel advisor in today's world. We're a next-generation platform that provides a comprehensive, business-in-a-box solution-combining cutting-edge technology, personalized training, a vibrant community, and exclusive industry partnerships-all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business, making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that's both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:
  • Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
  • A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
  • Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
  • Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors' offerings.
Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez, Jake Peters, and Evan Frank, Fora has experienced rapid growth, expanding to a team of 70+ full-time employees based in downtown New York City. We are proud to be backed by an incredible group of investors, including Forerunner Ventures, Insight Partners, and Heartcore Capital, whose support underscores our commitment to building a platform that not only revolutionizes the travel industry but also creates meaningful opportunities for individuals everywhere.

Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

About The Role

The Head of Community leads our local Chapters and virtual Ambassadors community programs. They will develop our Chapter growth and development strategy, optimize advisor business ROI, and design scalable systems for city-specific Chapter operations.

On the program management front, they will lead local Chapter Leaders-advisors hired to build city-based communities-and oversee virtual Ambassadors who mentor advisors through Forum, our online platform. They'll also manage a small team at Fora HQ.

A key focus is community business development, including scaling city Chapters while maintaining local market relevance. They'll support Chapter Leaders who deliver local WhatsApp group engagement, co-working meetups, and maintain two-way communication between advisors and Fora HQ. Success in this role means tracking and improving advisor business outcomes for all community members in key markets.

Reporting to the Head of Advisor Experience, this leader will balance strategic growth, community experience, and operational excellence.
Key Responsibilities

Business Strategy
  • Lead the vision for and growth of Fora's Chapter and Ambassador strategy to align with Fora's core competencies, customer needs, and long-term vision for transforming the modern travel experience.
  • Develop comprehensive business plans and roadmaps for continued investment in Chapters, detailing strategic goals, key milestones, KPIs, and success metrics.
  • Drive the execution of Chapter specific product and service launches by creating detailed project plans, effectively managing resource allocation, and coordinating cross-functional teams, including product, operations, marketing, and finance.
  • Continuously monitor community best practices and customer feedback to identify opportunities for ongoing innovation, expansion and adaptation by Chapters.
Return on Investment Responsibility
  • Take ownership of Chapter and Ambassador ROI including balancing investment and learning with improving advisor metrics in Chapter markets and the quality of information in Forum.
  • Lead a high-performing team, Chapter Leaders and Fora Ambassadors to support growth and operational excellence. Develop a strong culture of accountability, innovation, and collaboration within the broader team.
  • Implement and track key performance indicators (KPIs) to evaluate Chapter and Ambassador performance based success. Continuously analyze financial and operational metrics to identify areas for improvement and make data-driven decisions that enhance profitability and growth.
  • Provide regular, transparent updates to senior leadership on progress, identifying key challenges, risks, and future opportunities. Propose solutions and strategic adjustments to grow advisors' businesses in Chapter markets.
Community Operations
  • Develop Chapter and Ambassador hiring and onboarding, and define best practices, advisor-leader expectations and standard operating procedures
  • Create and manage Chapter Leader and Fora Ambassador ongoing training, team integration and culture and communications to ensure these advisors are a consistent and excellent resource to their advisor communities
Requirements
  • Total Experience: 6 - 10 years of professional experience combining both structured environments and entrepreneurial settings. Candidates must have at least 2 years in roles where they've demonstrated success in scaling or launching new business initiatives.
  • Operational Expertise: Proven ability to manage multiple high-priority projects simultaneously in a dynamic, fast-paced environment. Skilled in organizing new initiatives, building scalable systems and processes, with a focus on operational efficiency and cross-functional collaboration.
  • Mentorship and Training: Ability to create and manage community programs that support advisors at various stages in their business journey.
  • Analytical Skills: A strong data-driven mindset with the ability to operational metrics and advisor behavior. Must be adept at using data to guide strategic decisions and optimize processes.
  • Outstanding Communications and People-Centric Leadership: Outstanding communication and interpersonal skills, with the ability to influence stakeholders at all levels as well as lead diverse Chapter Leadership, Fora Ambassadors and internal team members effectively
  • Work Arrangement: Open to ~20% travel and at least four days in our NYC office
Compensation

Annual Salary: $130-$150k + equity. Other benefits include:
  • Unlimited vacation
  • Health Insurance (including an option completely covered by Fora HQ)
  • Dental & Vision Insurance
  • 401k plan
  • Commuter Benefits
  • Classpass Membership & Gym Access
  • Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.

Our Values

We're forging our own path

Fora has always been about driving change within the industry. We're not interested in maintaining the status quo.

We're stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We're here to serve

We operate in service of our community and believe that when they're empowered to focus on what they do best, we all win. It's why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We're unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It's a better equation for the future of our industry.

WORK AUTHORIZATION

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

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