Director-Commercial Credit Products Operations

1 week ago

Lansing, United States Flagstar Bank Full time

The Director, Commercial Credit Products Operations is responsible for providing risk and governance oversight for the enterprise 1LOD Credit Products organization. The associate/role will report to the Head of Credit Products and drive ongoing governance for credit underwriting and portfolio management operational processes and loan portfolio governance. These responsibilities include regulatory compliance, operational risk management and audit and exam readiness and remediation. The role will include cross department reporting facilitation and maintenance, as well as direct management responsibility of Credit Products operations staff. Importantly, the role/associate will be responsible for developing and staffing to certain infrastructure necessary to both remediate regulatory concerns and further evolve the bank’s infrastructure to support scalable and responsible growth. Specific examples include the development and staffing of a 1LOD QA/QC function and assisting the Head of Credit Products and enterprise stakeholders with developing a Heightened Standards compliant 1LOD across the enterprise (i.e., not limited to Commercial & Private Banking). The associate/role will assist in driving and prioritizing Credit Products transformation and continuous improvement activities with an eye to greater efficiency and heightened consistency and standardization across the Credit Products-supported LOBs. Related, the associate/role will be responsible for developing and maintaining credit underwriting and portfolio management process maps as necessary. The colleague/role will liaise with senior leaders and stakeholders across the enterprise, to include first and second-line partners such a 1LOD Compliance and Controls, Credit Risk, Operational Risk, etc. and any third-party partners engaged to support transformation and continuous improvement opportunities.

JOB RESPONSIBILITIES

  • Manages regulatory compliance, audit and credit review-related functions for 1LOD Credit Products.
  • Monitors lending-related activities to ensure compliance with regulatory requirements and established policies and procedures.
  • Identifies compliance problems and recommends corrective actions.
  • Maintains ongoing communication with all team members to identify compliance and operational risk and implement appropriate mitigation steps, as necessary.
  • Acts as the Department’s primary liaison to 1LOD Compliance and Controls.
  • Owner of process flow charts and operational control oversight.
  • Serves as escalation point as needed for operational, regulatory or risk issues and investigations.
  • Assists management in preparation for Audit exit meetings, audit responses and post audit follow-up.
  • Manage, develop, and play a leadership role for the credit support staff.  Develop a high-performing team.  Manage the HR processes for employees, including selection, training, performance management, development, and retention.  Fosters an environment where colleagues are empowered and have the opportunity to develop and grow.
  • Facilitates logistics for internal and external exams and reviews.
  • Works closely with senior management to identify priorities, goals and objectives.  Responsible for portfolio risk oversight transparency to various levels of management related to portfolio performance, audit remediation, and loan tickler compliance and accuracy.
  • Acts as Plan Manager for Department’s Business Continuity Plan.
  • Responsible for delivering training and development to Credit Products underwriters and portfolio managers related to processes, procedures, and policies.  Responsible for effectuating a formal Credit Analyst training program to begin 2026.
  • Responsible and accountable for appropriate quality assurance and controls.

ADDITIONAL ACCOUNTABILITIES

  • Performs special projects, and additional duties and responsibilities as required.
  • Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

  • Education level required: Undergraduate Degree (4 years or equivalent). 
  • Minimum experience required: 12+ Years of banking experience with a focus on operational risk, transformation and continuous improvement, ideally a mix of both first line and second line experience.
  • Minimum 5 years of management supervisory experience.
  • Consulting experience with a focus on Financial Institutions is strongly desired.
  • Significant Project Management experience.

Preferred Qualifications:

  • Education level preferred: Master's Degree (or Postgraduate equivalent)
  • Experience in managing projects.
  • PMP designation.

Job Competencies:

  • Thorough knowledge of banking policies, procedures, practices, programs and regulations.
  • Knowledgeable of banking software platforms such as nCino and AFS.
  • Knowledgeable of applicable laws and banking regulations.
  • Proficient with personal computers and various software programs (e.g. Microsoft Word, Excel and PowerPoint.
  • Ability to communicate effectively in both verbal and written form with all levels of Bank personnel and outside contacts (strong “executive presence”).
  • Ability to manage several projects concurrently, often with tight deadlines.
  • Demonstrated ability to work well with all levels of management and staff.
  • Demonstrated ability to mentor and coach subordinates, supervise and delegate assignments.
  • Ability to effectively plan, organize and execute within deadlines with a strong detail orientation.
  • Physical demands (ADA): No unusual physical exertion is involved.

  • Director-Commercial Credit Products Operations

    5 days ago

    Lansing, United States Flagstar Bank Full time

    The Director, Commercial Credit Products Operations is responsible for providing risk and governance oversight for the enterprise 1LOD Credit Products organization. The associate/role will report to the Head of Credit Products and drive ongoing governance for credit underwriting and portfolio management operational processes and loan portfolio governance....

  • Director of Commercial Real Estate Portfolio Optimization

    2 weeks ago

    Lansing, Michigan, United States Gillespie Group Full time

    Job Title: Director of Commercial Real EstateAs a key member of the Gillespie Group team, the Director of Commercial Real Estate will be responsible for leading the strategic approach to optimizing the commercial real estate portfolio. This role will involve overseeing lease administration, tenant relations, and portfolio management to ensure maximum value...

  • Member Experience Director

    1 week ago

    Lansing, Michigan, United States Lake Trust Credit Union Full time

    Lead the WayThe Member Experience Manager is a key role in delivering exceptional service to our members. This individual will lead by example, demonstrating our Core Values and guiding team members to provide a Brand Promise experience. They will be responsible for maintaining operational excellence in a full-service branch office, including operations,...

  • Product Manager Reseda Group

    4 days ago

    Lansing, Michigan, United States Michigan State University Federal Credit Union Full time

    Product Manager for Reseda GroupReseda Group, a wholly owned credit union service organization (CUSO) of Michigan State University Federal Credit Union, is seeking a Product Manager to lead the efficient and effective operation of the Reseda Group portfolio.The successful candidate will work closely with the research and innovation teams to consume and...

  • Commercial Insurance Program Director

    1 week ago

    Lansing, Michigan, United States Accident Fund Holdings, Inc. Full time

    Job SummaryWe are seeking a highly skilled Commercial Insurance Program Manager to join our team at Accident Fund Holdings, Inc. This role will be responsible for developing and overseeing large-scale Property and Casualty programs produced through large wholesalers, Agents, or joint-venture carrier partnerships.Key ResponsibilitiesDevelop and implement...

  • Operations Director

    2 months ago

    Lansing, Michigan, United States Clean Team USA Full time

    Job Title: Operations DirectorJob Summary:We are seeking an experienced Operations Director to join our team at Clean Team USA. The successful candidate will be responsible for overseeing the overall operations of the company, ensuring the effective and successful management of labor, productivity, quality control, and safety measures.Key...

  • Business Banking Sales Director

    2 weeks ago

    Lansing, Michigan, United States Flagstar Bank Full time

    Job Title: Director - Business Banking SalesThe Director - Business Banking Sales is a key leadership position responsible for driving business growth and revenue through strategic sales and relationship management. This role requires a strong understanding of commercial lending and business banking principles, as well as excellent leadership and management...

  • Mail Production

    4 weeks ago

    Lansing, United States MSUFCU Full time

    At Foresight Group, we bring together the best technology and decades of expertise to put images and messages on just about anything you can imagine. Foresight Group is a subsidiary of the Reseda Group, a wholly-owned CUSO of Michigan State University Federal Credit Union. With locations in Lansing and Ann Arbor, we specialize in commercial printing, direct...

  • Production Operator

    1 month ago

    Lansing, United States Woodbridge Full time

    Legal Entity: Woodbridge Ventures Inc. Requisition ID: 294 Woodbridge is a privately-owned company offering innovative material technologies for applications in automotive, commercial, recreational, packaging, healthcare and building products. In addition to manufacturing operations, the company also offers a full array of services including: chemical...

  • Production Operator

    1 month ago

    Lansing, United States Woodbridge Full time

    Legal Entity: Woodbridge Ventures Inc. Requisition ID: 294 Woodbridge is a privately-owned company offering innovative material technologies for applications in automotive, commercial, recreational, packaging, healthcare and building products. In addition to manufacturing operations, the company also offers a full array of services including: chemical...

  • Commercial Loan Officer

    4 weeks ago

    Lansing, Michigan, United States The Citizens National Bank Full time

    Job Title: Commercial Loan OfficerThe Citizens National Bank is a family-owned community bank seeking a Commercial Loan Officer at our Lansing, Kansas location. We are looking for a highly skilled and experienced professional to join our team.Responsibilities:Build and cultivate relationships with existing and prospective customers.Manage existing...

  • Commercial Loan Officer

    1 month ago

    Lansing, Kansas, United States The Citizens National Bank Full time

    Commercial Loan Officer Job DescriptionThe Citizens National Bank is seeking a skilled Commercial Loan Officer to join our team at our Lansing, Kansas location. As a Commercial Loan Officer, you will be responsible for building and maintaining relationships with existing and prospective customers, managing a portfolio of commercial loans, and providing...

  • Commercial Lending Relationship Manager Senior

    4 days ago

    Lansing, Michigan, United States Flagstar Bank Full time

    Job SummaryWe are seeking a highly skilled Commercial Lending Relationship Manager Senior to join our team at Flagstar Bank. The ideal candidate will have a strong background in commercial lending and relationship management, with a proven track record of generating revenue and building strong relationships with clients.Key ResponsibilitiesNew Business...

  • Commercial Loan Officer

    4 weeks ago

    Lansing, United States The Citizens National Bank Full time

    The Citizens National Bank is a family-owned community bank seeking a Commercial Loan Officer at our Lansing, Kansas location. Prior commercial lending experience strongly preferred. Exceptional communication skills, ability to develop and build strong customer relationships, very detail oriented, strong loan structuring and analytical skills, and advanced...

  • Commercial Loan Officer

    3 weeks ago

    Lansing, United States The Citizens National Bank Full time

    The Citizens National Bank is a family-owned community bank seeking a Commercial Loan Officer at our Lansing, Kansas location. Prior commercial lending experience strongly preferred. Exceptional communication skills, ability to develop and build strong customer relationships, very detail oriented, strong loan structuring and analytical skills, and advanced...

  • Commercial Loan Officer

    1 month ago

    Lansing, United States The Citizens National Bank Full time

    The Citizens National Bank is a family-owned community bank seeking a Commercial Loan Officer at our Lansing, Kansas location. Prior commercial lending experience strongly preferred. Exceptional communication skills, ability to develop and build strong customer relationships, very detail oriented, strong loan structuring and analytical skills, and advanced...

  • Mail Production

    4 weeks ago

    Lansing, United States MSUFCU Full time

    At Foresight Group, we bring together the best technology and decades of expertise to put images and messages on just about anything you can imagine. Foresight Group is a subsidiary of the Reseda Group, a wholly-owned CUSO of Michigan State University Federal Credit Union. With locations in Lansing and Ann Arbor, we specialize in commercial printing, direct...

  • Mail Production

    2 months ago

    Lansing, United States MSUFCU Full time

    At Foresight Group, we bring together the best technology and decades of expertise to put images and messages on just about anything you can imagine. Foresight Group is a subsidiary of the Reseda Group, a wholly-owned CUSO of Michigan State University Federal Credit Union. With locations in Lansing and Ann Arbor, we specialize in commercial printing, direct...

  • Contact Center Specialist

    3 months ago

    Lansing, United States CASE Credit Union Full time

    POSITION PURPOSE Responsible for providing superior member service and maintaining strong professional relationships with members over the phone. Responds to member telephone calls and assists with information requests. Courteously and promptly resolves member problems, or refers them to appropriate personnel. Actively cross-sells Credit Union products and...

  • Contact Center Representative

    3 weeks ago

    Lansing, Michigan, United States CASE Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Contact Center Specialist to join our team at CASE Credit Union. As a Contact Center Specialist, you will be responsible for providing exceptional member service and support to our members over the phone.Key ResponsibilitiesRespond to member telephone calls and assist with information...