![University Hospitals](https://media.trabajo.org/img/noimg.jpg)
Patient Access Representative I Dermatology
4 weeks ago
Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye contact, and body language that is welcoming and friendly. In this highly visible role PAR's support departmental teams and interact with patients, families, and health care providers.
Essential Functions
- Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone.
- Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
- Prepares standard patient materials including forms, labels, brochures, surveys, etc.
- Maintains confidential health records, processes physician orders, and schedules patients.
- Identifies and communicates need for interpreter services.
- Provides patient education regarding third party coverage and liabilities.
- Communicates possible payment options and personally connects patients to financial counselor if needed. Collects, posts, and balances co-pays, deductibles and other patient payments.
- Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows.
- Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
- Recruits and trains patients to access My UH Care Personal Health Record.
- Ensures achievement of productivity and quality standards.
- Maintains up-to-date knowledge of computer systems, insurance/government regulations and UH/PAS policies/procedures used within the department.
- Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
- Actively participates in UH emergency preparedness.
- Maintains a clean and organized work area.
- Will be cross-trained to perform other duties as assigned.
- May be scheduled to work at off-sites.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Qualifications:
Qualifications Education
- High School Equivalent / GED Required and
- Associate's Degree or progress towards degree Preferred and
- Medical Terminology Preferred
- 1+ years experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers Required
- Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, FAX machine, etc.) Required
- Excellent keyboarding/data entry skills Required
- Detail-oriented and organized, with good analytical and problem solving ability Required
- Notable client service, communication and relationship building skills Required
- Ability to function independently and as a team player in a fast-paced environment Required
- Strong written and verbal communication skills and excellent spelling Required
- Professional demeanor Required
- Standing Occasionally
- Walking Occasionally
- Sitting Constantly
- Lifting Rarely 20 lbs
- Carrying Rarely 20 lbs
- Pushing Rarely 20 lbs
- Pulling Rarely 20 lbs
- Climbing Rarely 20 lbs
- Balancing Rarely
- Stooping Rarely
- Kneeling Rarely
- Crouching Rarely
- Crawling Rarely
- Reaching Rarely
- Handling Occasionally
- Grasping Occasionally
- Feeling Rarely
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Frequently
- Eye/Hand/Foot Coordination Frequently
recblid 3lv57s3izxmzwd96h1lmxyqoin091r
-
Patient Access Representative I Medicine
3 weeks ago
Chardon, Ohio, United States University Hospitals Full timePosition Summary Patient Access Representatives provide our world renowned healthcare team with comprehensive administrative support. PAR's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism. PAR's offer solutions in anticipation of patient needs and greet every patient verbally, with eye...
-
Patient Access Specialist I Weekends
7 days ago
Chardon, United States University Hospitals Full timeWeekends Only! A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position, directly impacts denials,...
-
Patient Access Specialist I
2 months ago
Chardon, United States University Hospitals Health System Full timeDescription UH Geauga Medical Center Position Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position,...
-
Patient Access Specialist I
4 weeks ago
Chardon, United States CareerBuilder Full timeDescription UH Geauga Medical Center - Emergency Department Registration Part-time Evening Shift 3:30pm - 12:00am Monday through Friday, rotating weekends and holidays Position Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary...
-
Patient Services Representative, Dental
4 weeks ago
Chardon, United States Signature Health Full timePatient Services Representative, Dental Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. Our...
-
Patient Services Representative, Dental
3 weeks ago
Chardon, Ohio, United States Signature Health Full timePatient Services Representative, Dental Are you looking for an organization where you can grow while making a positive impact on people's lives? At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. Our...
-
Patient Service Representative
3 weeks ago
Chardon, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
-
Revenue Cycle Access Specialist I
1 month ago
Chardon, United States University Hospitals Full timePosition Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position, directly impacts denials, customer...
-
Revenue Cycle Access Specialist I
7 days ago
Chardon, United States University Hospitals Full timeA Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position, directly impacts denials, customer...
-
Patient Access Specialist II
4 weeks ago
Chardon, United States PSG Full timePRN - On an as needed basis. As an essential member of the Revenue Cycle team, Patient Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of Patient, Specialist, Customer Service, Insurance, Healthcare, Staffing
-
Patient Access Specialist II
4 weeks ago
Chardon, United States University Hospitals Full timeJOB DESCRIPTION & QUALIFICATIONS Description UH Geauga Medical Center – Seidman Cancer Center Monday through Friday 8:30am-5:00 – position could require to start as early as 7:30am Position Summary As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service...
-
Patient Service Representative HHVI Willoughby
3 weeks ago
Chardon, United States University Hospitals Full timeWhat You Will Do Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met. Maintain professional interpersonal skills with patients, physicians and co-workers. Supports...
-
Patient Care Nurse Assistant
3 weeks ago
Chardon, Ohio, United States University Hospitals Full timeJob DescriptionDescription*SIGN ON BONUS AVAILABLE for Nights only*Units available may include Med/Surg, Float Pool, Step Down, and ICU/Day shift- 7a-7p, Night Shift 7p-7aClick here to learn more about the PCNA role The Patient Care Nursing Associate PCNA completes patient care activities as delegated by the RN.PCAs perform duties including, but not limited...
-
Revenue Cycle Access Specialist Evenings
3 days ago
Chardon, United States University Hospitals Full timePart-Time - Evenings A Brief Overview As an essential member of the Revenue Cycle team, Access Specialists perform accurate registration, patient estimates, point of service collections and provide exemplary customer service while serving the needs of patients and customers. The successful completion of tasks performed by this position, directly impacts...
-
Patient Service Specialist
1 month ago
Chardon, United States Cleveland Clinic Full timeJoin the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of...
-
Patient Support Advocate
4 weeks ago
Chardon, United States University Hospitals Full timeSign-on bonus: $2,500!!! Essential Functions Call Center Support • Answer incoming calls and respond to electronic communications • Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed. • Handle customer inquiries both telephonically and by email...
-
Patient Support Advocate
2 weeks ago
Chardon, United States University Hospitals Full timeSign-on bonus: $2,500!!! Essential Functions Call Center Support • Answer incoming calls and respond to electronic communications • Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed. • Handle customer inquiries both telephonically and by email...
-
Patient Relations Coordinator/MA Beachwood
1 month ago
Chardon, United States University Hospitals Full timeSummary: Provide high quality patient care services to current potential members of the UH Select program by performing administrative functions and supporting physician staff in clinical setting. Provide medical assistant coverage for Cleveland-based practice Provide daytime call coverage for program access line Maintain member database Assist with...
-
Customer Service Billing Representative Hybrid
1 month ago
Chardon, United States University Hospitals Full timeA Brief Overview This position is primary responsibility is a hybrid of customer/patient service telephone, project work and on line interaction for billing inquiries and acts as an ambassador for the Revenue Cycle Management department providing patient centric access and service to incoming patient/family calls. The CSRs possess strong understanding of...
-
Chardon, United States University Hospitals Full timeA Brief Overview This position is primary responsibility is a hybrid of customer/patient service telephone, project work and on line interaction for billing inquiries and acts as an ambassador for the Revenue Cycle Management department providing patient centric access and service to incoming patient/family calls. The CSRs possess strong understanding of...