Consumer Contact Center Professional I-2

3 months ago

Cincinnati, United States Fifth Third Full time

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world class customer service when speaking with customers.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promptly answer all incoming calls in a professional and friendly manner and determine the nature of the caller's request
  • Provide outstanding service by answering questions and assisting with a wide range of support related to their solar system or loan application
  • Assist customers with payment and billing questions
  • Communicate and coordinate with internal departments as needed
  • Follow up on customer interactions
  • Perform customer identity verifications
  • Document customer Interactions with concise and detailed account notes
  • Adhere to all Dividend policies and procedures
  • Other projects and duties as assigned

MINIMUM KNOWLEDGE AND SKILLS REQUIRED:

  • Bilingual (English/Spanish) preferred but not required
  • Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
  • At least six months recent call center experience required
  • High school graduate or equivalent
  • Able to multi-task while providing accurate, efficient and exceptional service
  • Excellent communication skills and a positive demeanor
  • Proven organizational skills and ability to prioritize
  • Experience with CRM required (salesforce preferred)
  • Analytical and data driven
  • Ability to work well independently
  • Excellent interpersonal and communication skills
Consumer Contact Center Professional I-2 LOCATION -- Cincinnati, Ohio 45227

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

  • Consumer Contact Center Professional I-2

    1 week ago

    Cincinnati, United States Fifth Third Bank Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role...

  • Consumer Contact Center Professional I

    1 week ago

    Cincinnati, United States Fifth Third Bank Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's...

  • Consumer Contact Center Professional I

    1 week ago

    Cincinnati, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Schedule 9:00A-6:00P MTWF/Sat 10:00A-4:00P (Thu Off) Handles telephone calls providing outstanding customer service. By using job knowledge and the information...

  • Consumer Contact Center Professional I-2

    1 week ago

    Cincinnati, United States Fifth Third Bank - Fifth Third Bancorp Full time

    This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world c Professional, Customer Experience, Banking, Business Services, Skills

  • Consumer Contact Center Professional I-2

    1 week ago

    Cincinnati, United States Fifth Third Bank - Fifth Third Bancorp Full time

    This person will be the first point of contact for customers who have general inquiries, concerns, or requests regarding their solar and home improvement loans. This role will require a high level of professionalism and the ability to provide world c Professional, Customer Experience, Banking, Business Services, Skills Learn More

  • Consumer Contact Center Professional I

    1 week ago

    Cincinnati, United States Fifth Third Bank - Fifth Third Bancorp Full time

    Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and Professional, Customer Experience, Customer Service, Banking, Business Services, Skills

  • Chemist I

    4 weeks ago

    Cincinnati, United States AstrixTechnology LLC Full time

    Job DescriptionJob DescriptionChemist IOur client located in Cincinnati is an industry global leader in developing consumer products in various areas of their business. Some of the industries that they support are Hygiene, Health and Beauty, Life Care as well as cosmetics. This is an amazing opportunity to work with one of the biggest companies in the...

  • Comprehensive Integrative Healthcare Professional

    3 weeks ago

    Cincinnati, Ohio, United States Cincinnati Children's Hospital Medical Center Full time

    About Cincinnati Children's Hospital Medical CenterCincinnati Children's Hospital Medical Center is a leading pediatric hospital committed to delivering exceptional patient care and advancing the field of integrative healthcare. Our mission-driven team strives for excellence in every aspect of our work, from providing holistic care to patients and families...

  • Utilization Management Representative I

    2 months ago

    Cincinnati, United States Elevance Health Full time

    Title: Utilization Management Representative I Location: This position will work a hybrid model (remote and office). Ideal candidates will live within 50 miles of one of our PulsePoint locations. The Utilization Management Representative I will be responsible for coordinating cases for precertification and prior authorization review. How you will make an...

  • Consumer Sales Associate

    4 months ago

    Cincinnati, United States Berger Transfer & Storage Full time

    Berger Transfer & Storage, Inc is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has been providing moving and storage services to individuals and businesses for over 110 years! Berger is Allied Van Lines' largest agent with 16 locations throughout the U.S. Berger Transfer & Storage, Inc is growing and that...

  • Patient Rep I

    4 months ago

    Cincinnati, United States Cincinnati Children's Hospital Medical Center Full time

    Patient Rep I-154946 Description Expected Starting Salary Range: $17 – 18/hr Fulltime Monday - Friday 9:30am-6pm, occasional weekends required Location:  Liberty Township, OH At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and...

  • Overnight Customer Support Specialist

    6 days ago

    Cincinnati, Ohio, United States Pls Financial Services, Inc. Full time

    About UsPLS Financial Services, Inc. has over 200 financial service centers in 12 states, providing consumers with access to a range of financial products and services. Our Customer Service Representatives play a crucial role in ensuring that our customers receive exceptional service and support.We are seeking a highly motivated and customer-focused...

  • Pediatric Holistic Healthcare Professional

    6 days ago

    Cincinnati, Ohio, United States Cincinnati Children's Hospital Medical Center Full time

    Cincinnati Children's Hospital is proud to be an Equal Opportunity Employer that values diversity, equity, and inclusion. We're seeking a compassionate and skilled Registered Nurse to join our Child Life & Integrative Care team.This full-time position comes with a competitive salary range of $66,352.00 - $83,574.40 and offers a comprehensive benefits...

  • Renovations Project Manager 2

    1 week ago

    Cincinnati, United States University of Cincinnati Full time

    Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to over 50,000 students, 11,000 faculty and staff and 332,000 alumni, UC combines a Top 35 public research university with a physical setting The New...

  • Renovations Project Manager 2

    1 week ago

    Cincinnati, United States University of Cincinnati Full time

    Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to over 50,000 students, 11,000 faculty and staff and 332,000 alumni, UC combines a Top 35 public research university with a physical setting The New...

  • Aviation and Consumer Goods Sales Representative

    6 days ago

    Cincinnati, Ohio, United States Corbus, LLC Full time

    Job DescriptionWe are seeking an experienced Aviation and Consumer Goods Sales Representative to join our team at Corbus, LLC. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the global aviation and consumer goods markets.Your primary focus will be on building relationships with new...

  • Call Center Agent

    4 weeks ago

    Cincinnati, United States HEALTHSOURCE OF OHIO Full time

    Job DescriptionJob DescriptionHSO Valuable Perks:Competitive pay with eligible incentive bonuses & yearly merit increasesStructured schedules for work-life balance with Paid Time off & Long-Term Sick Bank hours Full Health Benefits Package, $500 Courtesy Care Benefits & up to $2000 in HSA fundsStudent Loan Forgiveness program & tuition reimbursement Employer...

  • Project Manager

    1 month ago

    Cincinnati, United States LVI Associates Full time

    Job Title: Project Manager - Hyperscale Data Center ConstructionLocation: Cincinnati, OhioJob Type: Full-TimeAbout the Role:The client I am partnered with is seeking an experienced and dynamic Project Manager to oversee the construction of hyperscale data centers in Cincinnati. This role requires the ability to manage large-scale construction projects from...

  • Dispatcher I

    2 months ago

    Cincinnati, United States World Fuel Services, Inc. Full time

    At World Kinect, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...

  • PCS Account Officer I

    3 days ago

    Cincinnati, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Account Officer I is responsible for the administration of a variety of accounts including Agency accounts, IRAs, and Custody accounts, with total book revenue exceeding...