PT Customer Lead

3 months ago

Clayton, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 392090_external_USA-NC-Clayton
Address: USA-NC-Clayton-9147 Cleveland Rd
Store Code: Store 02226 Front End (7231528)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through
excellent customer service.

DUTIES AND RESPONSIBILITIES

Responsibilities:
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
•Check the bottom of every cart and under all baby seats for items before completing an order
•Follow correct bagging procedures for the correct use of bags by type
•Scan customers' order and handles the payment transaction, per standard practice
•Avoid personal conversations with other associates when customers are present
•Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
•Follow procedures for refunds and error correction
•Make every attempt to maintain accurate cash control
•Follow procedures and performs overrides
•Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
•Maintain alertness and call for assistance when needed to service customers per service standards
•Check prices quickly and accurately
•Is courteous and helpful to other associates
•Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
•Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
•Report any register malfunction to the Customer Service Manager or MOD
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer-based training (CBT) and training aid courses
•Perform the task of cashier when scheduled or as needed per the surge plan guidelines
•Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
•Perform the task of Food Lion To-Go Runner when scheduled or as needed.
•Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
•Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers, smart devices, and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • PT Customer Service Leader

    3 weeks ago

    Clayton, North Carolina, United States Food Lion Full time

    Job Title: Food Lion To-Go LeadAt Food Lion, we value our associates as our most important assets. We strive to provide a fulfilling work experience and reward performance and commitment. Our goal is to provide on-the-job learning opportunities and training to support the professional development of our associates.Job Summary:Responsible for Click and...

  • PT Customer Service Leader

    4 weeks ago

    Clayton, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Customer Service Team Lead

    3 weeks ago

    Clayton, Ohio, United States Circle K Full time

    As a Lead Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service and resolving customer issues on shift. You will also provide training assistance to new Customer Service Representatives and perform shift supervision. Additionally, you will be responsible for completing all store merchandise...

  • Customer Service Team Lead

    4 weeks ago

    Clayton, North Carolina, United States Teknion Canada Full time

    Customer Service Team LeadAs a Customer Service Team Lead at Teknion Canada, you will be responsible for overseeing and managing the Customer Service team. Your key responsibilities will include: Managing and assisting team members in their daily internal tasks Supporting escalation needs with other departments Identifying and assigning project management...

  • PT Sales Associate Cashier

    3 weeks ago

    Clayton, North Carolina, United States Food Lion Full time

    Job SummaryFood Lion is seeking a highly skilled and customer-focused PT Sales Associate Cashier to join our team. As a key member of our front-end team, you will be responsible for providing exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide fast, easy, flexible, and...

  • Licensed Physical Therapist PT

    3 months ago

    Clayton, United States EmpowerMe Wellness Full time

    OverviewLicensed Physical Therapist (PT) - Care Coordination ProgramPhysical Therapy + Care Coordination: The Best of Both Worlds! We're looking for Physical Therapists to support our innovative new care coordination program! This opportunity empowers you to practice at the top of your license, while giving you the chance to branch out into care coordination...

  • Lead

    3 days ago

    Clayton, United States GXO Logistics Full time

    Logistics at full potential.At GXO, we‘re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you‘ll have the support to excel at workand the resources to build a...

  • Pizza Team Lead

    4 weeks ago

    Clayton, North Carolina, United States Hungry Howie's Pizza Full time

    Are you a motivated and organized individual looking for a challenging role in a fast-paced environment? Hungry Howie's Pizza is seeking a Shift Lead to join our team. As a Shift Lead, you will be responsible for opening the store for business, fulfilling orders, and supervising other Team Members. You will also ensure that our customers receive great...

  • Customer Service Ambassador

    4 weeks ago

    Clayton, Georgia, United States Clipper Petroleum Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Clipper Petroleum. As a key member of our retail team, you will be responsible for providing exceptional customer service, handling merchandise purchases, and maintaining a clean and safe retail environment.Key Responsibilities:Greets and serves...

  • Lead Ii

    7 days ago

    Clayton, United States GXO Logistics Full time

    Logistics at full potential.At GXO, we‘re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you‘ll have the support to excel at workand the resources to build a...

  • Lead Ii

    3 days ago

    Clayton, United States GXO Logistics Full time

    Logistics at full potential.At GXO, we‘re constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you‘ll have the support to excel at workand the resources to build a...

  • HVAC Installation Team Lead

    4 weeks ago

    Clayton, North Carolina, United States Carolina Comfort Air Inc Full time

    Job SummaryCarolina Comfort Air Inc is seeking a highly skilled HVAC Lead Installer to join our team. As a key member of our installation team, you will be responsible for leading the installation and maintenance of heating and air conditioning systems.Key ResponsibilitiesLead the installation and maintenance of HVAC systemsSupervise and train installation...

  • Shift Lead

    7 months ago

    Clayton, United States Hungry Howie's Pizza Full time

    Entry level Management position in a fun, fast paced environment. Hungry Howie’s is one of the largest pizza franchises in the U.S. and our independently owned and operated franchisees are always looking to add smiling faces to their Management teams. Competitive wages.Flexible hours.Full-time & Part-time openings.Experience preferred, but...

  • HVAC Lead Installation Specialist

    4 weeks ago

    Clayton, North Carolina, United States Carolina Comfort Air Inc Full time

    Job SummaryCarolina Comfort Air Inc is seeking a highly skilled HVAC Lead Installer to join our team. As a key member of our installation team, you will be responsible for leading the installation and maintenance of HVAC systems. The ideal candidate will have a strong background in HVAC installation, excellent communication skills, and the ability to work...

  • Lead Automation Engineer- Syncade MES

    1 week ago

    Clayton, United States NNE AS Full time

    Do you dream of a job where challenging the status quo is part of your daily routine? A job in a highly dynamic work environment where you go home smarter every day? Then you are one of our new MES Engineers at NNE. Primary Duties and Responsibilities: About the job: Are you an experienced engineer with a passionfor automation and pharmaceutical...

  • Restaurant Team Member

    3 weeks ago

    Clayton, New Mexico, United States Love's Travel Stops Full time

    Key Responsibilities:Customer Service: Provide exceptional customer service by being friendly and attentive to customer needs.Food Preparation: Prepare and maintain food products in accordance with health regulations and company standards.Teamwork: Work collaboratively with the team to ensure seamless service delivery.About Love's Travel Stops:Love's Travel...

  • PT Sales Associate Cashier

    2 weeks ago

    Clayton, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 399453_external_USA-NC-Clayton Address: USA-NC-Clayton-50 Neuse River Parkway Store Code: Store 01685 Front End (7228504) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • PT Center Store Associate>

    5 months ago

    Clayton, United States Food Lion Full time

    Food Lion - USA-NC-Clayton-50 Neuse River Parkway [Retail Associate / Team Member] As a Grocery Store Associate @ Food Lion, you'll: Provide quality customer service within the Center Store (Grocery) Department; Be Responsible for maintaining standards in accordance with the standard practice manual; Assist the department in maximizing sales through...

  • PT Sales Associate Cashier

    4 days ago

    Clayton, United States Food Lion Full time

    Food Lion - USA-NC-Clayton-9147 Cleveland Rd [Retail Associate / Team Member] As a Cashier @ Food Lion, you'll: Provide fast, easy, flexible and friendly service to customers through the achievement of Food Lion customer service standards; Be friendly, courteous and cooperative with other store associates; Be responsible for assisting management in...

  • PT Produce Sales Associate

    3 months ago

    Clayton, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 389702_external_USA-NC-Clayton Address: USA-NC-Clayton-1125 Clayton Village Ctr Store Code: Store 00149 Produce/Perishable (7206817) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than...