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Manager-Digital Product Management
4 months ago
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American Express
Manager-Digital Product Management
in
Sunrise ,
Florida
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let’s lead the way together.
How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.
The Enterprise Digital Application Experiences team is a core part of cardmember acquisition, having responsibility for growing new accounts acquired, billed business acquired, and accounts receivable by accelerating the completed applications experiences for our global customer base.
In this role, you will support the acquisition experience for the US Consumer market. Your goal will be to provide a robust and streamlined experience for our applicants. You will anticipate capabilities needed to address regulatory requirements, streamline the application process, and simplify the jobs of our customer service team. You will do this by working in partnership with teams across US Consumer to develop an understanding of customer needs across all channels such as online, telemarketing, in-person, and partner.
You will work among high performing engineering and product teams. You will have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making and for digital innovation. You will enjoy being challenged in a fun, collaborative, diverse and inclusive team environment.
Does this sound like you?
As a Product Manager, you will;
Define the product vision, strategy, roadmap and growth opportunities
Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
Work closely with your partners and colleagues to create and maintain a feature backlog
Craft high quality user stories with robust acceptance criteria
Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals
Develop a keen understanding of the customer experience, researching and analyzing user experience data and analytics to identify and quantify opportunity areas.
Keep up to date with industry, competitor, and new trend
Qualifications:
You should have the following skills and qualifications:
3 years of experience in Product Management/Development
Passion for creating best-in-class products and customer experiences with a customer-first mindset
Ability to build, maintain and prioritize a product backlog
Proven track record with consumer-facing product(s) and a core product vision
Ability to effectively adapt under changing task priorities and in a fast-paced environment
Highly organized,
critical thinker
with a strong attention to detail
Excellent communication and collaboration skills. Able to simplify complex ideas, navigate cross-functional teams and build relationships, influence decisions, and deliver on shared objectives
Demonstrated ability to analyze data and processes to identify creative solutions and drive incremental improvement
Driven, curious and diligent problem solver with a willingness to learn, challenge the status quo and collaborate to make an impact
Experience in matrix organizations and cross-functional environments
Bachelor’s Degree
Experience with Agile software development and collaboration tools such as Rally Software, Atlassian (JIRA) Suite, Slack a plus
Prior experience within PEGA or JAVA is a plus
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.
Job:
Product
Primary Location:
US-New York-New York
Other Locations:
US-Arizona-Phoenix, US-Florida-Sunrise
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