Desktop Support Technician_Titusville

Job Description

Job Description

Red Knight Solutions is currently seeking a

Desktop Support Specialist

in

Aurora CO.
This is a full-time position with full benefit package - medical, vision, dental, and 401k. The pay will be

$18.00(W2) .
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients needs to forge long-lasting partnerships.
Our client is seeking a Desktop Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
The ideal candidate MUST HAVE 3+ Years Experience in performing basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PCs, desktops, laptops, tablets and printers., if this is you, then keep reading and apply

Desktop Support Responsibilities :
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
3+ Years Experience Performing Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other

operational/customer

service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.

Requirements:

Maintain all required OEM Certifications as directed by Management
3+ years experience relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
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