Server

3 weeks ago

Aurora, United States The Benson Hotel & Faculty Club Full time

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers The Olympia Companies is looking for qualified and enthusiastic candidates to join our team

The Restaurant Server safely and efficiently provides excellent customer service with a smile We want our guests to feel good about their dining experience so that they will tell others and become a loyal customer. We expect and encourage you to go out of your way to talk to guests and find out what their needs are before they have to ask you.

Pay range $11.00-$11.40 per hour plus tips. Accepting applications through 10/11/2024.

Benefits

Olympia Hospitality's comprehensive benefits package is designed to support our team members' well-being and financial security.

  • We offer health insurance, ensuring access to quality medical care when needed.
  • Dental and vision insurance are provided to promote overall health and wellness.
  • Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
  • Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
  • Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
  • Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
  • Team members can also take advantage of travel discounts at our portfolio of hotels.
  • Additional benefits may be available based on the individual hotel that is hiring.
Responsibilities
  • Greet guests warmly upon arrival, escort them to their tables, and present menus, specials, and promotions in a friendly and professional manner.
  • Assist guests with menu selections, provide recommendations, and answer questions about ingredients, preparation methods, and dietary restrictions.
  • Take food and beverage orders accurately and enter them into the POS (point-of-sale) system promptly, ensuring special requests and modifications are communicated clearly to the kitchen.
  • Serve food and beverages to guests efficiently and accurately, ensuring proper portioning, presentation, and temperature of items.
  • Monitor tableware, glassware, and utensils for cleanliness and hygiene, and replace or replenish items as needed to maintain a neat and tidy dining environment.
  • Anticipate guests' needs throughout their meal and provide proactive assistance and refills to enhance their dining experience.
  • Collaborate with kitchen and bar staff to coordinate the timing of food and beverage service, ensuring that orders are prepared and delivered to guests in a timely manner.
  • Communicate any special requests, dietary restrictions, or allergies to the kitchen and ensure that meals are prepared accordingly to meet guests' preferences and requirements.
  • Relay guest feedback, comments, and concerns to the management team to ensure prompt resolution and guest satisfaction.
  • Process guest payments accurately, handle cash and credit card transactions securely, and present bills and receipts promptly at the end of each meal.
Skills Required
  • Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure
Experience / Education
  • Experience as a Server is preferred; must be of legal age if serving alcohol

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

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