PT Customer Service Leader
2 weeks ago
Store Code: Store 01602 Front End (7227265)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned
QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 382197_external_USA-VA-Chesterfield
-
Chesterfield, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Chesterfield, MO)** **Department:** Ops-Hourly **Location:** Chesterfield, MO **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** ****Full-Time Positions Available (CST) - Shifts available between 2 pm and Midnight (includes weekends)**** If...
-
Chesterfield, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Chesterfield, MO)** **Department:** Ops-Hourly **Location:** Chesterfield, MO **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** ****Full-Time Positions Available (CST) - Shifts available between 2 pm and Midnight (includes weekends)**** If...
-
Customer Service Representative
1 month ago
Chesterfield, United States Bold Serenity Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Chesterfield, MO, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service Representative
3 weeks ago
Chesterfield, United States Bold Serenity Full timeJob DescriptionJob DescriptionIf you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening in Chesterfield, MO, that is a perfect fit for you!As the first and last person our amazing clients see when they enter and leave our...
-
Customer Service
5 days ago
Chesterfield, Missouri, United States Waterway Carwash Full timeOverview: Waterway is now hiring Customer Service - Representatives at $17 per hour for our Chesterfield location As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job...
-
Customer Service Representative
4 weeks ago
Chesterfield, United States Goldschmitt and Associates LLC Full time**Customer Service Representative (DL)** MOHELA DL Chesterfield, Missouri Minimum Experience **Entry-level** Compensation **17.50** Goldschmitt and Associates is a Service Disabled Veteran Owned Small Business headquartered out of Reston, VA. Goldschmitt's services are seamless extensions of our client's organization. We seek a complete understanding of our...
-
Customer Service Representative
3 weeks ago
Chesterfield, United States Goldschmitt and Associates LLC Full time**Customer Service Representative (DL)** MOHELA DL Chesterfield, Missouri Minimum Experience **Entry-level** Compensation **17.50** Goldschmitt and Associates is a Service Disabled Veteran Owned Small Business headquartered out of Reston, VA. Goldschmitt's services are seamless extensions of our client's organization. We seek a complete understanding of our...
-
Barista - PT
3 weeks ago
Chesterfield, United States Barnes & Noble Full timeTitle: Barista - PT Category: Retail EmploymentType: Part-Time Location: MO - Chesterfield - Chesterfield Oaks - 2192 LocationType: retail JobLocation: Chesterfield, Missouri 63017 JobSummary: Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafes. Baristas make the experience special...
-
Barista - PT
4 weeks ago
Chesterfield, United States Barnes & Noble Full timeTitle: Barista - PT Category: Retail EmploymentType: Part-Time Location: MO - Chesterfield - Chesterfield Oaks - 2192 LocationType: retail JobLocation: Chesterfield, Missouri 63017 JobSummary: Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafes. Baristas make the experience special...
-
Team Leader
1 month ago
Chesterfield, United States Pink Zebra Moving of Chesterfield, MO Full timeBenefits: Bonus based on performance Flexible schedule Free food & snacks Free uniforms Training & development We are searching far and wide for motivated leaders who are excited to make a difference in our customer's and our employee’s lives as part of our new launch at Pink Zebra Moving. The ideal candidate will be an ambitious, energetic, and...
-
Team Leader
1 month ago
Chesterfield, United States Pink Zebra Moving of Chesterfield, MO Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceFlexible scheduleFree food & snacksFree uniformsTraining & development We are searching far and wide for motivated leaders who are excited to make a difference in our customer's and our employees lives as part of our new launch at Pink Zebra Moving. The ideal candidate will be an ambitious,...
-
Team Leader
3 weeks ago
Chesterfield, United States Pink Zebra Moving of Chesterfield, MO Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceFlexible scheduleFree food & snacksFree uniformsTraining & development We are searching far and wide for motivated leaders who are excited to make a difference in our customer's and our employees lives as part of our new launch at Pink Zebra Moving. The ideal candidate will be an ambitious,...
-
Customer Service Representative
1 month ago
Chesterfield, United States A&H Management Full timeAre you tired of having the same routine every day? Are you looking for a dynamic, fun-filled business environment? Do you find joy in interacting with people? Are you looking for a growth opportunity? If your answer is yes, then our Customer Service Representative position might be what you are looking for! A&H Management is a small, but mighty marketing...
-
Customer Service Representative
5 days ago
Chesterfield, Missouri, United States Circle K Stores, Inc. Full timeStore : 15530 Olive Blvd, Chesterfield, Missouri 63017 Availability Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
2 weeks ago
Chesterfield, United States Chesterfield County, VA Full time**Minimum Qualifications**: **Who We Are**: Mental Health Support Services (MHSS) is the provider of mental health, developmental disabilities, and substance use disorder services for children and adults in Chesterfield County. We are currently seeking a customer service representative to play a vital role in the experience of our customers. **Minimum...
-
Customer Service Representative
1 week ago
Chesterfield, United States MiTek Industries Full timeWhat you will do. Participate in both phone and Salesforce queues and assist in maintaining low wait time and high service levels for customer interactions. Enhance the customers experience by politely, promptly, and competently handling customer req Customer Service Representative, Customer Service, Representative, Salesforce, Manufacturing, Retail
-
Customer Service Specialist
4 weeks ago
Chesterfield, United States Flat Branch Home Loans Inc Full timeJob DescriptionJob DescriptionDescription:Basic Description:The Customer Service Specialist is responsible for providing our internal and external customer’s excellent customer service and handling inbound and outbound calls/customer contact within the Servicing Department, along with providing excellent customer service, researching customer inquiries and...
-
Team Leader
2 weeks ago
Chesterfield, United States Pink Zebra Moving of Chesterfield, MO Full timeBenefits: Bonus based on performance Flexible schedule Free food & snacks Free uniforms Training & development We are searching far and wide for motivated leaders who are excited to make a difference in our customer's and our employee’s lives as part of our new launch at Pink Zebra Moving. The ideal candidate will be an...
-
Team Leader
3 weeks ago
Chesterfield, United States Pink Zebra Moving of Chesterfield, MO Full timeBenefits: Bonus based on performance Flexible schedule Free food & snacks Free uniforms Training & development We are searching far and wide for motivated leaders who are excited to make a difference in our customer's and our employee’s lives as part of our new launch at Pink Zebra Moving. The ideal candidate will be an...
-
Customer Service
4 weeks ago
Chesterfield, United States Waterway Carwash Full timeOverview: Waterway is now hiring Customer Service - Representatives at $17 per hour for our Woodsmill location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job...
