Salesforce Business Analyst

3 weeks ago

Richmond, United States CareerBuilder Full time

Position Summary:

The Senior (Sr.) Salesforce Business Analyst plays an essential member of the team ensuring the successful delivery of our Salesforce practice. This is a key role in a high visibility program with a large area of responsibility. The ideal candidate has excellent communication skills, experience gathering requirements in a multi-discipline Enterprise-level Salesforce environment and understands that successfully delivering a high-quality project requires a collaborative effort with peers, users, and stakeholders. In addition, the Sr. Business Analyst, performs end-to-end leadership throughout the Agile Software Development Lifecycle.

Responsibilities:
Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and/or grooming and break down high-level information into detailed requirements.
Map functional business requirements to Salesforce.com features and functionality; Develop as-is and to-be process maps.
Engage with Developers, Solution Architect, and other members of the delivery team to ensure systems meet business needs; Interview/solicit requirements from internal/external stakeholders.
Translate requirements to clear and concise user stories with acceptance criteria format in requirements management system (e.g., JIRA).
To ensure the application follows UI/UX principles to make the application intuitive and promote user adoption.
Work with Product Owner to prioritize user stories/epics to ensure delivery of Minimal Viable Product (MVP).
Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.
Assess requirements to produce wireframes/visual flows/process diagrams and/or fit gap analysis to devise options for solving business challenges.
Build reports and dashboards as needed.
Engage in testing cycles (UAT, Regression and system).
Prepare project specific documentation and deliverables (User stories, User Guides, Quick Reference Sheets, Train-the-Trainer, data dictionary, communication plan, test plans, etc.)
Conduct project application training sessions remotely/ in-person to end users.

Position Requirements:
Bachelors degree in business, Engineering or Computer Science or similar.
Minimum work experience:

7 years of experience as a Business Analyst/ Sr. Business Analyst with end-to-end Salesforce implementation experience.
Will have been a part of more than one Salesforce implementation from beginning to go-live.
Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment.
Minimum 3 years experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps.
Strong expertise in applying Agile/Scrum methodologies.
At a minimum must possess an active Salesforce System Administrator Certification, other certifications are highly preferred.

Experience conducting simple to complex Product Demos and Sprint Demos.
Excellent listening, oral, written, and presentation skills.
Excellent analytical skills, as well as accuracy and attention to details.
Experience working in JIRA, Confluence, or other Agile project management tool.
Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, SharePoint.

Preferred Skills and/or Experience:
Experience in health and human services (in any capacity),

highly

desirable
Salesforce Service Cloud Consultant certification, desirable
Salesforce Business Analyst Certification, desirable
Project Management experience, is a plus
Certified Scrum Master, is a plus

Security Clearance:

Candidate must be authorized to work in the United States and must be able to pass a Public Trust background investigation.

Travel requirements:

None

Interviews:

Please be advised that CoreSphere will be confirming each applicants identity at the beginning of our video interviews. We will ask you to hold up an official US Government issued Photo ID with scrubbed out privacy information.

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