Setup Technician

1 month ago

Owings Mills, United States Centric Business Systems Full time

UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Setup Technician to join our team

UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.

Department: Supply Chain
Reports To: Supply Chain Manager / Logistics / Warehouse Manager
FLSA Status: Full Time / Non-Exempt / Hourly

Purpose

This technical position is responsible for assembly and preparation of equipment to be delivered to our Clients. The Clients first impression of the service and support UBEO provides is critical to our business relationship and Client loyalty and as such, this individual is expected to efficiently execute setup procedures and maintain strict quality control of the products intended for delivery. This position will also provide support to the Warehouse/Logistics Team.

Supervision

Supervised

Responsibilities

  • Follow established Setup Procedures specific to the product and manufacture.
  • Maintain high level quality control in the equipment preparation process to ensure that all devices are functioning according to manufacture specifications.
  • Update and maintain equipment firmware levels, service mode settings and user settings.
  • Complete all administrative aspects of the job on time and error-free. Provide accurate documentation and activity reporting.
  • Follow all established safety policies.
  • Maintain clean and safe environment.
  • Provide support to Warehouse/Logistics and Delivery teams as necessary.
  • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional.
  • Perform other activities that support UBEO BUSINESS SERVICES and our Sales/Service organization.
Contacts

Internal: Exempt, Non-Exempt
External: Prospective Customers, Current Customers, Vendors

Job Related Dimensions
  • Technical knowledge/skills
  • Analysis (problem identification)
  • Attention to Detail
  • Customer service orientation
  • Business skills
  • Communications - verbal and written
  • Impeccable Behavior and Integrity
  • Planning and organizing, (work management)
  • Teamwork (cooperation)
  • Work standards (concern for quality)
  • Follow-up
Qualifications
  • Level of Education: High School or GED
  • Job Related formal training: None required
  • Job Related work experience: Technical Related Experience Preferred
Physical Demands & Work Environment
  • Ability to lift 50 to 100 lbs.
  • Ability to push and pull copiers of various weight and sizes

UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
Pet Insurance, breathe easy knowing Nationwide has your pets covered
Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

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