Hotel Front Desk

Description

We're hiring Front Desk and Night Audit team members at the Holiday Inn Express Vermilion in Vermilion, OH, with pay starting at $12-$14 per hour.

Shifts are 7 a.m. - 3 p.m., 3 p.m. - 11 p.m., and Night Audit from 11 p.m. - 7 a.m. While you'll be interviewed for specific shifts, we value team members who can cover both day shifts when needed. Night Audit is dedicated to overnight.

You'll handle guest check-ins and check-outs, resolve any issues, and ensure smooth operations. If you're dependable and great with people, we'd love to have you on board

Responsibilities

As a Front Desk Associate, you'll be a key part of delivering a great guest experience. Your role includes:

•Welcoming guests and handling smooth check-ins and check-outs
•Answering calls and providing excellent customer service
•Managing reservations and ensuring everything runs accurately
•Keeping things organized during busy check-in times
•Processing payments and keeping guest info accurate
•Addressing guest feedback and updating management
•Creating a welcoming environment for guests from start to finish
•Handling cash and verifying payments

We're looking for someone who's friendly, dependable, and great with people. If you thrive in a fast-paced environment and want to grow with us, this could be the perfect fit

Qualifications

•At least one year of experience in hospitality, specifically at the Front Desk
•Proficient in Microsoft Office and other relevant computer systems
•Strong customer service and interpersonal skills, able to connect with guests from all backgrounds
•Experience with hotel management software (e.g., OPERA)
•Excellent verbal and written communication skills
•Highly organized and able to multitask in a fast-paced environment
•Flexible schedule, including availability for evenings, weekends, and holidays
•High school diploma or equivalent (certification in hospitality or hotel management is a plus)
•Ability to stay calm and professional in high-pressure situations
•Basic knowledge of local attractions to help guests with recommendations

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