988 Program Coordinator

2 weeks ago

Green Bay, United States Family Services of Northeast Wisconsin Full time

Are you ready to work for an employer who cares about your wellbeing? Family Services cares about their team and in addition to their excellent benefit package, they are now offering a staff sabbatical program. Being the helper is hard work and Family Services doesn't want you to burn out

Family Services is a non-profit organization that protects, heals and cares for children and families throughout Northeast Wisconsin. Family Services is strongly committed to protecting children and vulnerable individuals from abuse and exploitation. When traumatic situations occur, our staff is there to assist the individual or family with their journey of healing and recovery. Family Services cares for individuals who are isolated, abandoned or just need help developing the skills to live successfully.

Our 988 Wisconsin Lifeline call center provides high quality, comprehensive crisis counseling services via call, text and/or chat to consumers experiencing thoughts of suicide in addition to support and assistance services for Wisconsin residents experiencing emotional distress. Due to growth, Wisconsin Lifeline has an opening for a full-time Program Coordinator in our Brown County location. The Program Coordinator is responsible for the coordination and general functioning of the 988 Wisconsin Lifeline team. Duties and responsibilities include ensuring daily completion of shift duties and documentation requirements, providing in-service training and support to Lifeline Counselors, developing and maintaining staffing schedules, auditing client interactions, and managing many of the administrative elements of 988 Lifeline Counselors for the program. The Program Coordinator will also answer Lifeline calls, chats and texts as needed as well as participate in other related activities connected to the administration of the center such as speaking engagements, conference presentations, and membership on committees.

Qualified applicants will have a minimum of a Bachelor's degree in Social Work or related field, or equivalent experience, with a minimum experience of 2 years in the Human Services field. A Master's degree in Social Work or related field and supervisory and crisis counseling experience is preferred.

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