Senior Site Reliability Engineer

2 weeks ago

Phoenix, United States Kansas Action for Children Full time

at Aspect Software in Phoenix, Arizona, United States Job Description

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions. Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment. Make a Difference Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently - every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers' customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you'll work with smart and motivated people to make a difference for the companies we serve.General Scope & Summary The Senior Site Reliability Engineer is responsible for automation and infrastructure buildout deploying Kubernetes clusters and migrating the workload from traditional VM's into containers in a PCI compliant environment. This involves working to get applications into a CI/CD platform, ensuring uptime, and identifying service level objectives. This position will work closely with the R&D team to build and run large-scale, massively distributed and fault-tolerant systems through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity. ESSENTIAL FUNCTIONS Support the implementation and design of containerized systems utilizing CI/CD and Kubernetes. Deploying and administering Kubernetes clusters in multi-cloud environments. Configure Linux systems and software packages. Collaborate with the team on procedural knowledge of what is to be automated. Automate operational tasks and assist in the transition to service ownership models. Collaborate across project teams to simplify and improve software lifecycle processes. Manage and maintain infrastructure as code. Provision and configure cloud assets using scripts, API's, CLI's and management consoles. Conduct Production Readiness Reviews (PRRs) to determine reliability of systems before release. Participate in postmortem reviews. Minimum Job Requirements

SPECIALIZED KNOWLEDGE & SKILLS Expertise in designing, analyzing and troubleshooting large-scale distributed systems. Ability to debug, optimize scripts, and automate routine tasks. Ideally have a systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive. Ability to define Service Level Indicators (SLIs) and Service Level Objectives (SLOs). Ability to pass a background check may also be required. Physical requirements include sitting for long periods of time. EDUCATION AND EXPERIENCE Bachelor's degree or equivalent level of experience. Recent practical experience and background working with 4 years of Kubernetes experience. Recent practical experience and background working with 4 years of Cassandra and Postgres Database experience. Cloud experience: AWS, Azure and other cloud platforms Experience with: Terraform, Ansible, Vault and Jenkins administration. Linux operating systems and network engineering. Monitoring systems such as DataDog and Prometheus. Continuous Delivery. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer

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